Performance improvement

Inspire Change: A Storytelling Workbook

Submitted by anjetta.thackeray on Wed, 11/23/2011 - 21:43
Tool Type
Format
Taxonomy upgrade extras
pdf_storytelling_workbook

This workbook features blank templates for your storytelling needs. Use them for department newsletters, UBT fair storyboards or presentations to your team or LMP leaders.

Non-LMP
Tool landing page copy (reporters)
Inspire Change: A Storytelling Workbook

Format:
PDF (color and black and white) and DOC

Size:
16 pages, 8.5" x 11"

Intended audience:
UBT co-leads and team members

Best used:
This workbook, developed by LMP Communications for storytelling workshops, features simple steps to outline your story. Use it to spread best practices by unit-based teams through presentations, storyboards and newsletters. Download, print out and share with your teams.

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Transforming KP
Unit-based Teams
Frontline Leadership
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Huddle Power

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video_Huddles
Long Teaser

See how huddles have helped Kaiser Permanente teams improve communication, morale and best of all—patient care.

Communicator (reporters)
Non-LMP
Editor (if known, reporters)
Tyra Ferlatte
Video Media (reporters)
Download File URL
VID-62_HuddlePower/VID-62_huddle_power_720e.zip
Running Time
4:45
Status
Released
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Date of publication

Successful unit-based teams, those that continuously improve performance and lead change, use huddles to share information and stay on top of team business. This video highlights two KP teams that regularly huddle to tackle day-to-day issues, advance performance improvement projects and give "snaps" to colleagues who go the extra mile. See how huddles and snapping have helped these teams improve communication, morale and best of all—patient care.

 

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Powerpoint: How a Contest Can Lead to Safety

Submitted by Kellie Applen on Wed, 11/02/2011 - 14:07
Tool Type
Format
Content Section
ppt_contest_lead_safety

This poster highlights a team that went nearly a year without any accepted claims for workplace injuries, after being one of the top 10 most injury-prone departments at its facility.

Non-LMP
Tool landing page copy (reporters)

Format:
PPT

Size:
8.5" x 11"

Intended audience:
LMP staff, UBT consultants, performance improvement advisers

Best used:
This poster highlights a team that went nearly a year without any accepted claims for workplace injuries, after being one of the top 10 most injury-prone departments at its facility. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.

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Powerpoint: Cute Kids Inspire Clean Hands

Submitted by Kellie Applen on Wed, 11/02/2011 - 11:27
Tool Type
Format
Content Section
Taxonomy upgrade extras
ppt_cute_kids_clean_hands

This Powerpoint slide highlights a team that boosted its scores on hand-washing observation surveys.

Non-LMP
Tool landing page copy (reporters)
Powerpoint: Cute kids inspire clean hands

Format:
PPT

Size:
1 slide

Intended audience:
LMP staff, UBT consultants and performance improvement advisers

Best used:
This Powerpoint slide highlights a team that boosted its scores on hand-washing observation surveys. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.

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Powerpoint: Nurses Help Newborns Get Closer to Moms

Submitted by Kellie Applen on Wed, 11/02/2011 - 11:10
Region
Tool Type
Format
Topics
Content Section
Taxonomy upgrade extras
ppt_nurses_newborns_mom

This Powerpoint slide highlights a team that increased the percentage of newborns spending at least 60 minutes with their mothers in skin-to-skin contact right after birth.

Non-LMP
Tool landing page copy (reporters)
Poster: Nurses help newborns get closer to moms

Format:
PPT

Size:
1 slide

Intended audience:
LMP staff, UBT consultants, performance improvement advisers

Best used:
This Powerpoint slide highlights a team that increased the percentage of newborns spending at least 60 minutes with their mothers in skin-to-skin contact right after birth. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.

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Hawaii: Trash Talk Turns a Center Green

Submitted by anjetta.thackeray on Mon, 10/31/2011 - 15:13
Region
Topics
Taxonomy upgrade extras
Request Number
pr2011_Hawaii_story
Long Teaser

The recycling ethic has spread throughout the Moanalua Medical Center in Honolulu, an example of how UBTs are sharing effective practices.

Communicator (reporters)
Non-LMP
Editor (if known, reporters)
Tyra Ferlatte
Photos & Artwork (reporters)
Carolyn Sandison, RN, suggested a recycling project after seeing an LMP poster on a team in Southern California.
Only use image in listings (editors)
not listing only
Highlighted stories and tools (reporters)
The project that inspired Hawaii team

Find out about a recyling project in Southern California--and learn more about how other teams are going green.

Status
Released
Tracking (editors)
Filed
Flash
Story content (editors)
Story body part 1

The Moanalua Medical Center in Honolulu is saving the planet, one unit-based team at a time.

The Ambulatory Surgery Recovery UBT started collecting small bags of recyclables on its own in March. But team members resorted to some “trash talking,” and now the entire medical center collects about 30 pounds of recyclables each week.

“The original goal was to help our aina (land) thrive,” says Avis Yasumura, RN, the team’s union co-lead and member of the Hawaii Nurses Association, OPEIU Local 50. “Being on an island, there are limited space and resources.”

Methods of spread: A facility UBT fair, a UBT newsletter, PowerPoint presentations and bulletin board posters inspire others and deliver ideas for getting started.

Effective practice: Medical supplies that used to be trash are now recycled, helping to save the planet while saving Kaiser Permanente money.

The region estimates that since October 2010, the recycling has diverted 7.1 tons from the landfill and saved several hundred dollars in recycling fees.

The ASR team started by identifying items on its unit that a local vendor was willing to collect and recycle: irrigation bags, wrappers for intravenous tubing and operating room “peel packs” (sterile wraps for drapes, instruments, gowns and gloves). The team used tests of change to successfully gather and segregate the items.

ASR shared its effective practices in several ways, including:

  • a PowerPoint presentation on products that can be recycled
  • “Going Green” editions of its UBT newsletter and fliers with pictures of recyclables
  • helping other units order blue recycle containers and arranging for pick up with the EVS department

The team also promoted the project at Hawaii’s first UBT fair, with a colorful storyboard display, complete with examples of recyclable products.

“It was the talk of the UBT fair,” says ASR co-lead Janet Lundberg, nurse manager of procedural sedation. “This recognition inspires all UBTs to take risks.”

More than 10 teams at the 300-bed center are recycling now.

Where did the ASR unit get the recycling bug in the first place? Carolyn Sandison, an HNA nurse, was inspired by an LMP bulletin board poster in her break room about the blue-wrap recycling project at Sand Canyon Surgicenter in Southern California.

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Tips for Finding, Creating and Using Metrics

Submitted by anjetta.thackeray on Fri, 10/28/2011 - 12:00
Tool Type
Format
Running Your Team
tool_teamsownmetrics_Hank29

This tool is designed to help teams make intelligent use of metrics in their performance improvement work.

Non-LMP
Tyra Ferlatte
Tool landing page copy (reporters)
Tips for finding, creating and using metrics

Format:
PDF

Size:
8.5" x 11" 

Intended audience:
UBT sponsors, co-leads and team members

Best used:
These tips will help teams avoid some common metrics-related pitfalls in their performance improvement work. Use to ensure teams are using metrics well.

 

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Powerpoint: Neonatal Unit's "3 C's" for Outstanding Service

Submitted by Kellie Applen on Mon, 10/17/2011 - 18:14
Tool Type
Format
Topics
Content Section
Taxonomy upgrade extras
pp_easing_pain_babies_families

This Powerpoint slide spotlights a Neonatal Intesive Care Unit that improved families' understanding and perception of their infant's pain management.

Non-LMP
Tool landing page copy (reporters)
Powerpoint: Neonatal unit's '3 C's' for oustanding service

Format:
PPT

Size:
1 Slide

Intended audience:
LMP staff, UBT consultants, improvement advisers

Best used:
This Powerpoint slide spotlights a Neonatal Intesive Care Unit that improved families' understanding and perception of their infant's pain management. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.

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Powerpoint: Easing the Pain for Babies and Families

Submitted by Kellie Applen on Wed, 10/12/2011 - 16:24
Tool Type
Format
Keywords
Topics
Content Section
Taxonomy upgrade extras
pp_easing_pain_babies_families

This Powerpoint slide spotlights a Neonatal Intensive Care Unit that improved families' understanding and perception of their infant's pain management.

Non-LMP
Tool landing page copy (reporters)

Format:
PPT

Size:
1 slide

Intended audience:
LMP staff, UBT consultants, improvement advisers

Best used:
This Powerpoint slide spotlights a Neonatal Intesive Care Unit that improved families' understanding and perception of their infant's pain management. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.

Released
Tracking (editors)
Obsolete (webmaster)
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What Makes a Goal SMART?

Submitted by Paul Cohen on Mon, 10/10/2011 - 17:27
Tool Type
Format
Keywords
tips_Smart Goals.pdf

Tips on how teams can set SMART goals—specific, measurable, attainable, realistic/relevant and time-bound.

Non-LMP
Tyra Ferlatte
Tool landing page copy (reporters)
What Makes a Goal SMART?

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Unit-based team members, co-leads and consultants

Best used:
Inspire team members to set SMART goals and avoid "not smart" goals in pursuing performance improvement.

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Tracking (editors)
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