Unit-based team concepts

PPT: Team's Success Brings in $10 Million

Submitted by Kellie Applen on Fri, 08/10/2012 - 15:10
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ppt_medicare_risk_Colo.

This PowerPoint slide highlights a business services team that discovered a glitch, corrected it, and brought in $10 million in Medicare reimbursements.

Non-LMP
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PPT: Business services team corrects glitch

Format:
PPT

Size:
1 slide

Intended audience:
LMP Staff, UBT consultants, improvement advisers

Best used:
This PowerPoint slide highlights a business services team that discovered a glitch, corrected it, and brought in $10 million in Medicare reimbursements. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.

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PPT: Hawaii Team Cuts Wait Times in Half

Submitted by Kellie Applen on Thu, 08/09/2012 - 15:49
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PPT_wait_times_Hawaii

This PowerPoint slide features a team at the Honolulu Clinic that reduced patient wait times by making one nurse responsible for giving injections each day.

Non-LMP
Tool landing page copy (reporters)
PPT: Hawaii team cuts wait times in half

Format:
PPT

Size:
1 slide

Intended audience:
LMP staff, UBT consultants and improvement advisers

Best used:
This PowerPoint slide features a team at the Honolulu Clinic that reduced patient wait times by making one nurse responsible for giving injections each day. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.

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PPT: Materials Management Cuts Linen Costs Kellie Applen Thu, 08/09/2012 - 15:36
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PPT: Materials Management Team cuts linen costs
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Keywords
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Format:PPT

Size:
1 slide

Intended audience:
LMP staff, UBT consultants and improvement advisers

Best used:
This PowerPoint slide features a Materials Management team that found a way to save in linen costs. Use in presentations to show some of the methods used and measurable results being achieved by unit-based teams across Kaiser Permanente. 

PPT_linens_pan_city

This PowerPoint slide features a Materials Management team that found a way to save in linen costs.

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Poster: Materials Management Cuts Linen Costs

Submitted by Kellie Applen on Fri, 07/27/2012 - 15:31
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poster_linens_pan_city

This poster from the August 2012 Bulletin Board Packet features a Materials Management team that found a way to save in linen costs.

Non-LMP
Tool landing page copy (reporters)
Poster: Materials Management Team cuts linen costs

Format:
PDF (color and black and white)

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians

Best used:
This poster, for use on bulletin boards in break rooms and other staff areas, features a Materials Management team that found a way to save in linen costs.

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Poster: Hawaii Team Cuts Wait Times in Half

Submitted by Kellie Applen on Fri, 07/27/2012 - 14:46
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poster_wait_times_Hawaii

This poster features a team at the Honolulu Clinic that reduced patient wait times by making one nurse responsible for giving injections each day.

Non-LMP
Tyra Ferlatte
Tool landing page copy (reporters)
Poster: Hawaii Team Cuts Wait Times in Half

Format:
PDF (color and black and white)

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians

Best used:
Post on bulletin boards in break rooms and other staff areas—how can your UBT emulate this OB/Gyn team and reduce patient wait times?

 

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10 Essential Tips for Huddles

Submitted by Kellie Applen on Mon, 07/23/2012 - 13:29
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Running Your Team
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tips_huddles

Tips for maximizing the effectiveness of your team's huddles.

Non-LMP
Tyra Ferlatte
Tool landing page copy (reporters)
10 Essential Tips for Huddles

Format: 
PDF

Size: 
8.5" x 11"

Intended audience: 
Frontline employees, managers and physicians, and UBT consultants

Best used:
Post these 10 tips on successful huddles on bulletin boards and discuss in team meetings; use this tipsheet as a starting point for team discussions and brainstorming. 

Related stories/videos:
See how teams have put these tips to use.

 

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'Huddle Power': Video User's Guide

Submitted by Kellie Applen on Mon, 07/23/2012 - 13:28
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Taxonomy upgrade extras
other_huddles

This user's guide explains why huddles are an effective way of improving performance and describes how to use the "Huddle Power" video to inspire team members to hold short, regular meetings.

Non-LMP
Tyra Ferlatte
Tool landing page copy (reporters)
'Huddle Power': Video User's Guide

Format: 
PDF

Size: 
8.5" x 11"

Intended audience: 
Frontline employees, managers and physicians, and UBT consultants

Best used: 
Show the "Huddle Power" video and pass out this guide at UBT meetings and trainings to inspire your team to use daily huddles as one way to improve performance. 

Click here to watch the "Huddle Power" video.

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Team’s Ongoing Success Brings in $10 Million in Medicare Revenue

Submitted by Jennifer Gladwell on Mon, 07/09/2012 - 16:52
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sty_Colorado_medicare risk
Long Teaser

The Medicare Risk UBT in Colorado exceeds its initial projections of recovering $3 million in lost Medicare reimbursements, bringing in more than $10 million in 2011.

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Jennifer Gladwell
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The Medicare Risk Business Services unit audits all Medicare Advantage charts in Colorado.
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Get Inspired

Spark your own team's ideas and do some good work in Partnership.

 

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Team’s ongoing success brings in $10 in Medicare reimbursement
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Fixing one error leads to continued improvement
Story body part 1

Colorado’s “small team with the big impact” has surpassed even its own expectations, reporting an additional $7 million in Medicare reimbursements last year. That brings the total capture to $10.3 million for Medicare Advantage visits in 2010.

The Medicare Risk Business Services unit—made up of five auditors, a data analyst and a manager—is in charge of auditing all inpatient Medicare Advantage charts to make sure the agency is billed correctly.

Two years ago, a technical issue with Kaiser Permanente’s partner hospitals in the region resulted in incomplete physician signatures on patient charts—which prevented KP from submitting the bills for hospital stays and procedures to Medicare for reimbursement. The error was corrected, but the team had to review 26,000 hospital inpatient notes for that year.

When it first began correcting the error, the unit-based team predicted collecting an additional $2 million to $3 million for 2010 and team members are pleased that their efforts netted KP an additional $7 million.

“It amazes me what the UBT is able to harness and have such great outcomes,” says management co-lead Treska Francis.

The department has worked through the backlog and is now able to submit bills to Medicare within 10 days of a patient’s discharge.

The small team attributes its ongoing success to:

  • quick huddles
  • holding each other accountable
  • transparent communication

“On a daily basis, we know what needs to be completed for the day, (we) set a goal and we go for it,” says labor co-lead Stephanie White, a Medicare risk auditor and SEIU Local 105 member.

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Powerpoint: X Marks the Spot

Submitted by Kellie Applen on Tue, 07/03/2012 - 11:35
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ppt_georgia_pharmacy

This PowerPoint slide from the July 2012 Bulletin Board packet highlights a pharmacy that reduced waste and improved service.

Non-LMP
Tool landing page copy (reporters)
Powerpoint: X marks the spot

Format:
PPT

Size:
1 Slide

Intended audience:
LMP staff, UBT consultants, improvement advisers

Best used:
This PowerPoint slide highlights a pharmacy that reduced waste and improved service. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.

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Poster: X Marks the Spot

Submitted by Kellie Applen on Tue, 07/03/2012 - 09:54
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poster_georgia_pharmacy

This poster from the July 2012 Bulletin Board Packet features a Georgia Pharmacy team that reduced waste and improved service.

Non-LMP
Tool landing page copy (reporters)
Poster: Busy call center boosts morale with fun

Format:
PDF (color and black and white)

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians

Best used:
This poster, for bulletin boards in break rooms and other staff areas, features a Georgia Pharmacy team that reduced waste and improved service.

Released
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