Best used:
This poster, for use on bulletin boards in break rooms and other staff areas, highlights an EVS team that uses webinars to spread successful practices.

Released

Tracking (editors)

Fri, 04/27/2012 - 12:00

Obsolete (webmaster)

not migrated

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10 Essential Tips for Copay Collection

Submitted by Shawn Masten on Thu, 04/05/2012 - 13:59

Tool Type

Format

Keywords

Topics

Performance Improvement

tool_tenessentials_co-pay_collection

Find out what unit-based teams are doing to successfully collect copayments, generate revenue for KP and improve affordability.

Non-LMP

Tyra Ferlatte

list of 10 essentials tips for co-pay collection

Tool landing page copy (reporters)

10 Essential Tips for Reducing Wait Times

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Unit-based team co-leads and members

Best used:
Hang this sheet sharing tips to increase copayment collection, generate revenue and increase KP affordability on bulletin boards and use it to start a team meeting discussion.

Released

Tracking (editors)

04/02/2012 - 12:00

05/02/2012 - 12:00

Obsolete (webmaster)

not migrated

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Poster: Transporting Patients on the Fast Track

Submitted by Kellie Applen on Tue, 04/03/2012 - 11:56

Region

Southern California

Tool Type

Posters

Format

PDF

Keywords

San Diego Medical Center

Topics

Performance Improvement

Service

Role

UBT Consultants & UPRs

UBT Co-Leads

Content Section

Postcards to Posters

Taxonomy upgrade extras

bulletin board packet

bb_scal_patient_transportation

This poster highlights a transport team that improved turnaround times.

Non-LMP

Tool landing page copy (reporters)

Poster: Transporting patients on the fast track

Format:
PDF (color and black and white)

Size:
8.5” x 11”

Intended audience:
UBT members, co-leads and consultants

Best used:
Posted on bulletin boards, in break rooms and other staff areas, this poster highlights a transport team that improved turnaround times.

Released

Tracking (editors)

Sun, 04/01/2012 - 12:00

Classification (webmaster)

Workforce Development

Obsolete (webmaster)

poster

PDF

bulletin board packet

not migrated

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10 Essential Tips for Reducing Wait Times

Submitted by Andrea Buffa on Mon, 04/02/2012 - 16:38

Tool Type

Format

Keywords

Topics

Performance Improvement

Quality

Taxonomy upgrade extras

lmpartnership.org

tips_tenessentials_wait-times

Find out what unit-based teams are doing to successfully reduce wait times and improve patient satisfaction scores.

Non-LMP

Tyra Ferlatte

top ten list.

Tool landing page copy (reporters)

10 Essential Tips for Reducing Wait Times

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Unit-based team co-leads and members

Best used:
Use this tipsheet as a starting point for team discussions and brainstorming ways to cut wait times and increase patient satisfaction. Post on bulletin boards and discuss in team meetings.

Released

Tracking (editors)

04/02/2012 - 12:00

06/13/2012 - 12:00

Tue, 06/12/2012 - 12:00

Obsolete (webmaster)

not migrated

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Poster: Reduce Patient No-Show Rates

Submitted by Shawn Masten on Sat, 03/03/2012 - 00:11

Region

Tool Type

Format

Keywords

Lakewood Medical Center

Topics

Communication

Role

Frontline Workers

UBT Consultants & UPRs

UBT Co-Leads

Content Section

Postcards to Posters

Taxonomy upgrade extras

bulletin board packet

bb_CO_no_show

This poster provides tips on how to cut no-show rates.

Non-LMP

Tool landing page copy (reporters)

Poster: Reduce Patient No-Show Rates

Format:
PDF (color and black and white)

Size:
8.5” x 11”

Intended audience:
UBT members, co-leads and consultants

Best used:
Post on bulletin boards, in break rooms and other staff areas to demonstrate how reminder calls can reduce patient no-shows.

Released

Tracking (editors)

Thu, 03/01/2012 - 12:00

Classification (webmaster)

Workforce Development

Obsolete (webmaster)

poster

PDF

bulletin board packet

not migrated

Read more about Poster: Reduce Patient No-Show Rates

Poster: Addressing Complaints Improves Service

Submitted by Shawn Masten on Fri, 03/02/2012 - 23:48

Tool Type

Posters

Format

PDF

Topics

Performance Improvement

Service

Role

UBT Consultants & UPRs

UBT Co-Leads

Content Section

Postcards to Posters

Taxonomy upgrade extras

bulletin board packet

bb_Fresno HIM

This poster describes how the Fresno Health Information Management UBT used directional signs and restaurant pagers to improve customer service.

Non-LMP

Tool landing page copy (reporters)

Poster: Addressing Complaints Improves Service

Format:
PDF (color and black and white)

Size:
8.5” x 11”

Intended audience:
UBT members, co-leads and consultants

Best used:
This poster describes how the Fresno Health Information Management UBT used directional signs and restaurant pagers to improve customer service. Post on bulletin boards, in break rooms and other staff areas.

Released

Tracking (editors)

Thu, 03/01/2012 - 12:00

Classification (webmaster)

Workforce Development

Obsolete (webmaster)

poster

PDF

bulletin board packet

not migrated

Read more about Poster: Addressing Complaints Improves Service

Case Study of Partnership Success

Submitted by Paul Cohen on Fri, 02/10/2012 - 14:33

Tool Type

Format

Topics

Role

pdf_Cornell 2012 Executive Summary.pdf

The executive summary of a 2012 study by Cornell's Institute of Labor Relations shows the positive impact of KP's LMP and other labor partnerships on patient care, cost and workplace quality.

Non-LMP

Tyra Ferlatte

Tool landing page copy (reporters)

Case Study of Partnership Success

Format:
PDF

Size:
Five pages, 8.5" x 11"

Intended audience:
Frontline teams, managers, senior leaders and physicians, and health care leaders and policy makers

Best used:
Share this Cornell study with teams, colleagues and all parties interested in new approaches to health care delivery and workplace effectiveness—and in learning about the benefits of labor-management partnerships.

Released

Obsolete (webmaster)

not migrated

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All in a Day's Work: Why Be Afraid of Numbers?

Submitted by tyra.l.ferlatte on Tue, 01/31/2012 - 16:23

Tool Type

Format

Keywords

working in partnership

Topics

Culture

Hank

Winter 2012

Taxonomy upgrade extras

hank

other_cartoon_hank_fall2011

The Winter 2012 Hank cartoon highlights numbers as storytellers.

Tyra Ferlatte

Tool landing page copy (reporters)

All in a day's work: Why be afraid of numbers?

Format:
PDF (color or black and white)

Size:
7.25" x 7.25" (prints out on 8.5" x 11")

Intended audience:
Anyone with a sense of humor

Best used:
Download and post the cartoon on bulletin boards, in your cubicle and attach it to emails to remind team members that numbers—like words—tell stories.

Released

Tracking (editors)

Fri, 10/28/2011 - 12:00

Obsolete (webmaster)

hank

not migrated

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Nine Steps to Create a Storytelling Run Chart

Submitted by tyra.l.ferlatte on Tue, 01/31/2012 - 14:46

Tool Type

Format

Running Your Team

Keywords

Topics

Performance Improvement

Hank

Summer 2012

create_a_run_chart

This tool will walk you through how to create a run chart from your team's test of change data.

Tyra Ferlatte

Tool landing page copy (reporters)

Nine Steps to Create a Storytelling Run Chart

Format:
PDF

Size:
8.5" x 11"

Intended audience:
UBT consultants and co-leads

Best used:
Follow these step-by-step instructions to make a run chart from your UBT's data, creating a visual display that shows how your team's tests of change are working.

Released

Tracking (editors)

Wed, 02/01/2012 - 12:00

Obsolete (webmaster)

not migrated

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