Best used:
Help guide your team to making new members' experiences great ones; post on bulletin boards and discuss in team meetings as a starting point for team discussions and brainstorming.

Released

Tracking (editors)

Thu, 08/23/2012 - 12:00

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10 Essential Tips for Huddles

Submitted by Kellie Applen on Mon, 07/23/2012 - 13:29

Tool Type

Format

Running Your Team

Keywords

Topics

Performance Improvement

Content Section

Postcards to Posters

Taxonomy upgrade extras

lmpartnership.org

bulletin board packet

tips_huddles

Tips for maximizing the effectiveness of your team's huddles.

Non-LMP

Tyra Ferlatte

Tool landing page copy (reporters)

10 Essential Tips for Huddles

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians, and UBT consultants

Best used:
Post these 10 tips on successful huddles on bulletin boards and discuss in team meetings; use this tipsheet as a starting point for team discussions and brainstorming.

Related stories/videos:
See how teams have put these tips to use.

Huddle Power [video]
Like Night and Day [story]

Released

Tracking (editors)

Mon, 07/23/2012 - 12:00

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not migrated

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10 Essential Tips for Keeping Patients Injury-Free

Submitted by Kellie Applen on Tue, 07/03/2012 - 15:46

Tool Type

Format

Keywords

Topics

Content Section

Taxonomy upgrade extras

lmpartnership.org

bulletin board packet

tips_patient_safety

This poster, which was part of the July 2012 Bulletin Board Packet, contains tips for reducing patient injuries.

Non-LMP

Tool landing page copy (reporters)

Ten Essential Tips for Keeping Patients Injury Free

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians, and UBT consultants

Best used:
Use these tips from UBTs that have reduced patient injuries as a starting point for team discussions and brainstorming. Post on bulletin boards and discuss in team meetings.

Released

Tracking (editors)

Tue, 07/03/2012 - 12:00

Classification (webmaster)

PDF

Quality

Obsolete (webmaster)

not migrated

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10 Essential Tips for Copay Collection

Submitted by Shawn Masten on Thu, 04/05/2012 - 13:59

Tool Type

Format

Keywords

Topics

Performance Improvement

tool_tenessentials_co-pay_collection

Find out what unit-based teams are doing to successfully collect copayments, generate revenue for KP and improve affordability.

Non-LMP

Tyra Ferlatte

list of 10 essentials tips for co-pay collection

Tool landing page copy (reporters)

10 Essential Tips for Reducing Wait Times

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Unit-based team co-leads and members

Best used:
Hang this sheet sharing tips to increase copayment collection, generate revenue and increase KP affordability on bulletin boards and use it to start a team meeting discussion.

Released

Tracking (editors)

04/02/2012 - 12:00

05/02/2012 - 12:00

Obsolete (webmaster)

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10 Essential Tips for Reducing Wait Times

Submitted by Andrea Buffa on Mon, 04/02/2012 - 16:38

Tool Type

Format

Keywords

Topics

Performance Improvement

Quality

Taxonomy upgrade extras

lmpartnership.org

tips_tenessentials_wait-times

Find out what unit-based teams are doing to successfully reduce wait times and improve patient satisfaction scores.

Non-LMP

Tyra Ferlatte

top ten list.

Tool landing page copy (reporters)

10 Essential Tips for Reducing Wait Times

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Unit-based team co-leads and members

Best used:
Use this tipsheet as a starting point for team discussions and brainstorming ways to cut wait times and increase patient satisfaction. Post on bulletin boards and discuss in team meetings.

Released

Tracking (editors)

04/02/2012 - 12:00

06/13/2012 - 12:00

Tue, 06/12/2012 - 12:00

Obsolete (webmaster)

not migrated

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Nine Steps to Create a Storytelling Run Chart

Submitted by tyra.l.ferlatte on Tue, 01/31/2012 - 14:46

Tool Type

Format

Running Your Team

Keywords

Topics

Performance Improvement

Hank

Summer 2012

create_a_run_chart

This tool will walk you through how to create a run chart from your team's test of change data.

Tyra Ferlatte

Tool landing page copy (reporters)

Nine Steps to Create a Storytelling Run Chart

Format:
PDF

Size:
8.5" x 11"

Intended audience:
UBT consultants and co-leads

Best used:
Follow these step-by-step instructions to make a run chart from your UBT's data, creating a visual display that shows how your team's tests of change are working.

Released

Tracking (editors)

Wed, 02/01/2012 - 12:00

Obsolete (webmaster)

not migrated

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10-Minute Tool to Ensure Good Service

Submitted by Paul Cohen on Fri, 01/06/2012 - 17:35

Tool Type

Format

Keywords

performance improvement tool

slide

Topics

Service

Taxonomy upgrade extras

lmpartnership.org

tips_10-minute tool_AIDET.pdf

Simple service-quality techniques using the AIDET model: Acknowledge, Introduce, Duration, Explanation, Thank You.

Non-LMP

Tool landing page copy (reporters)

10-Minute Tool to Ensure Good Service

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline teams

Best used:
Review these simple techniques based on the AIDET model in team meetings and training to learn how to provide quality service from the start.

Released

Tracking (editors)

03/21/2012 - 12:00

Fri, 01/06/2012 - 12:00

Obsolete (webmaster)

not migrated

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10-Minute Tool for Service Recovery

Submitted by Paul Cohen on Fri, 01/06/2012 - 17:12

Tool Type

Format

Keywords

Topics

Taxonomy upgrade extras

lmpartnership.org

tips_10-minute tool_A-HEART

Proven tips for making it right when members or patients are unhappy.

Non-LMP

Tool landing page copy (reporters)

10-Minute Tool for Service Recovery

Format:
PDF

Size:
8.5" X 11"

Intended audience:
Frontline teams

Best used:
Share these simple techniques based on the A-HEART model with your team members to learn how to restore member or patient relationships if service breaks down.

Released

Tracking (editors)

03/21/2012 - 12:00

Fri, 01/06/2012 - 12:00

Classification (webmaster)

Service

Obsolete (webmaster)

not migrated

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10-Minute Tool to Build Trust and Confidence

Submitted by Paul Cohen on Fri, 01/06/2012 - 16:49

Tool Type

Format

Keywords

Topics

Taxonomy upgrade extras

lmpartnership.org

tips_10-minute tool_trust & confidence.pdf

Proven techniques to boost members' and patients' trust and confidence in you, your team and KP.

Non-LMP

Tool landing page copy (reporters)

10-Minute Tool to Build Trust and Confidence

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline teams

Best used:
Share these tips in team meetings and training to learn ways to boost patients' and members' trust and confidence in our caregivers, teams and organization.

Released

Tracking (editors)

Fri, 01/06/2012 - 12:00

Classification (webmaster)

PDF

Service

Obsolete (webmaster)

not migrated

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Tips for Finding, Creating and Using Metrics

Submitted by anjetta.thackeray on Fri, 10/28/2011 - 12:00

Tool Type

Format

Running Your Team

Keywords

Topics

Performance Improvement

Role

tool_teamsownmetrics_Hank29

This tool is designed to help teams make intelligent use of metrics in their performance improvement work.

Non-LMP

Tyra Ferlatte

Tool landing page copy (reporters)

Tips for finding, creating and using metrics

Format:
PDF

Size:
8.5" x 11"

Intended audience:
UBT sponsors, co-leads and team members

Best used:
These tips will help teams avoid some common metrics-related pitfalls in their performance improvement work. Use to ensure teams are using metrics well.

Released

Tracking (editors)

Fri, 10/28/2011 - 12:00

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