Communication

Let's Try Something Different

Region
Northern California
Keywords
Sacramento
Topic
Service
Request Number
VID-155_Lets_Try_Something_Different
Long Teaser

See how a free to speak culture at the Sacramento pharmacies helped unit-based team members shorten wait times.

Communicator (reporters)
Non-LMP
Editor (if known, reporters)
Tyra Ferlatte
Video Media (reporters)
Download File URL
http://content.jwplatform.com/videos/ZlVVUZkp-iq13QL4R.mp4
Running Time
2:15
Status
Done
Tracking (editors)
Date of publication

See how a free to speak culture at the Sacramento pharmacies helped unit-based team members reduce wait times.

Produced by Kellie Applen.

Shot and edited by CrushPix Video Production Company.

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Breakthrough Conversations

Submitted by Laureen Lazarovici on Thu, 04/27/2017 - 13:19
Tool Type
Tip Sheets
Format
PDF
Running Your Team
Communication
Keywords
breakthrough conversations
STATE
Topics
Communication
Role
All Roles
flyer_Breakthrough Conversations_STATE

When it's time to have a difficult conversation in your work life--or even personal life--use these tips and tools to make it go smoothly. Focus on the five-step STATE skills: share, tell, ask, talk, encourage. 

Non-LMP
Tool landing page copy (reporters)
Tools for a Difficult Conversation

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Unit-based team members, champions, consultants, union representatives, and management and labor leads working in partnership on a range of collaborative issues. This guide can help you escalate unresolved problems, build trust with colleagues, and improve your personal communications skills.

Best used:
Refer to this resource when you are preparing to give feedback and delve deeper into a difficult situation, or to prepare to respond to feedback or a request to discuss an issue.

 

Done
Obsolete (webmaster)
tips (checklist, etc.)
PDF
not migrated

Humans of Partnership Speak Up

Submitted by paule on Mon, 04/17/2017 - 15:43
Topics
Culture
Role
Frontline Managers
Frontline Physicians
Frontline Workers
Hank
Summer 2016
Request Number
Humans of Partnership
Long Teaser

As these short stories make clear, your voice makes a difference. It's not always easy, but for union members, managers and care providers, speaking up is a right and a responsibility. 

Communicator (reporters)
Tyra Ferlatte
Editor (if known, reporters)
Tyra Ferlatte
Photos & Artwork (reporters)
Only use image in listings (editors)
not listing only
Status
Developing
Tracking (editors)
Story content (editors)
Story body part 1

For everyone at Kaiser Permanente—union members, managers, care providers—speaking up is a right and a responsibility. Being #FreeToSpeak is part of working in partnership. It keeps our patients safe and makes KP a better place to work. It’s not always easy, but your voice makes a difference. The short stories above make that clear.

 

The photos and quotes above launched a new LMPartnership.org feature, Humans of Partnership. Visit the entire collection.  

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When Every Minute Matters

Region
Southern California
Keywords
anesthesiology
Operating Room
OR
KPNAA
Topic
Service
Request Number
VID-153_When_Every_Minute_Matters
Long Teaser

See how anesthesiologists, nurse anesthetists and surgeons at the Fontana and Ontario medical centers worked with their UBT to improve communication, patient care, and Operating Room start times.

Communicator (reporters)
Sherry Crosby
Editor (if known, reporters)
Non-LMP
Video Media (reporters)
Download File URL
VID-153_Every_Minute_Matters/VID_153_Every_Minute_Matters_final3.mp4.zip
Running Time
1:58
Status
Done
Tracking (editors)
Date of publication

See how anesthesiologists, nurse anesthetists and surgeons at the Fontana and Ontario medical centers worked with their UBT to improve communication, patient care, and Operating Room start times.

 

Produced by Sherry Crosby. Video and photography by Beverly White and Laura Morton. Edited by Sherry Crosby and Kellie Applen.

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Work of the Future

Submitted by Paul Cohen on Mon, 12/12/2016 - 15:26
Tool Type
Reports and Guides
Format
PDF
Keywords
discussion
Topics
Workforce of the Future
WoF_video discussion guide_v2.pdf

Health care is changing. The video "Invent Our Future" shows how Kaiser Permanente workers, managers and physicians are shaping those changes by jointly developing new ways to serve KP members and patients. Watch the video, and use this guide to talk about it.

Sherry Crosby
Non-LMP
Tool landing page copy (reporters)

Format:
PDF

Size:
8.5" x 11"

Intended audience:
All Kaiser Permanente employees, especially unit-based team members and co-leads

Best used:
To talk about the changes in health care delivery shown in the video "Invent Our Future."

Done
Tracking (editors)
Page placement (editors)
Workforce Development
Obsolete (webmaster)
not migrated

Hank Fall 2016

Submitted by tyra.l.ferlatte on Wed, 12/07/2016 - 19:42
Tracking
Date of publication/first primary use
eStore Categories
Hank

Creating a better workplace turns cynics into champions of unit-based teams. UBTs help workers, managers and physicians better serve Kaiser Permanente members and patients. Yet even though everyone in the unit belongs to the team, too many people don’t realize they do. Engaging with your team can change lives—including your own. Read on and see how. 

Plus: "Meet Your National Agreement," puzzles and games and great comics that will help everyone realize they are part of your UBT. 

Five-Minute Fix Sharpens Team Focus

Submitted by Laureen Lazarovici on Wed, 12/07/2016 - 13:49
Region
Northern California
Keywords
Gilroy Medical Offices UBT
Topics
Communication
Hank
Fall 2016
Request Number
sty_Hank49_five minute fix
Long Teaser

Visual boards have made unit-based teams at Gilroy Medical Offices more focused, productive and comfortable sharing ideas. That in turn helps teams deliver better, more affordable care.

Communicator (reporters)
Tracy Silveria
Editor (if known, reporters)
Sherry Crosby
Photos & Artwork (reporters)
Only use image in listings (editors)
not listing only
Status
Developing
Tracking (editors)
Story content (editors)
Headline (for informational purposes only)
Five-Minute Fix Sharpens Team Focus
Deck
Visual boards show team members what they need to know
Byline
Tracy Silveria
Story body part 1

Wondering how to keep your meetings short and to the point? Stop by Gilroy Medical Offices in Northern California and watch a unit-based team power through its five-minute daily huddle.

On a Tuesday in October, the Family Medicine UBT for Station 1 gathers around a magnetic marker board filled with visual reminders and messages. Medical assistant and SEIU-UHW member Nabi Lopez takes her turn leading team members through the day’s staffing and scheduling assignments, a discussion of where they stand on key clinical goals and upcoming department events.

Exactly five minutes after they gather, a buzzer sounds, and the 10 nurses, physicians, clerks, pharmacists, EVS staff and others head off to start their day.

A new routine

Crisp meetings and high team engagement were not always the norm for the department.

“Prior to using visual boards, our meetings were few and far between,” says SEIU-UHW member Dawn Reyes-Takaki, a medical assistant and member of the original project team. “They were chaotic, filled with complaints and negativity. Staff felt that changes were forced on them with no input.”

Three years ago, a San Jose-based team studied performance improvement techniques in other organizations. One of the ideas that stood out was the use of visual boards. A larger group of managers, workers and improvement advisors agreed on necessary adjustments and a standard format for the boards, and selected Gilroy Medical Offices to test their use.

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