Everyone has a voice at Kaiser Permanente—and KP needs to hear from you. This empowering training helps teams understand why this is important and how each person can make sure their voice is heard.
Inspired by the United States Constitution, we take a comic look at the founding of the Labor Management Partnership.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Unit-based team members, champions, consultants, union representatives, and management and labor leads working in partnership on a range of collaborative issues. This guide can help you escalate unresolved problems, build trust with colleagues, and improve your personal communications skills.
Best used:
Refer to this resource when you are preparing to give feedback and delve deeper into a difficult situation, or to prepare to respond to feedback or a request to discuss an issue.
When it's time to have a difficult conversation in your work life--or even personal life--use these tips and tools to make it go smoothly. Focus on the five-step STATE skills: share, tell, ask, talk, encourage.
As these short stories make clear, your voice makes a difference. It's not always easy, but for union members, managers and care providers, speaking up is a right and a responsibility.
Creating a better workplace turns cynics into champions of unit-based teams. UBTs help workers, managers and physicians better serve Kaiser Permanente members and patients. Yet even though everyone in the unit belongs to the team, too many people don’t realize they do. Engaging with your team can change lives—including your own. Read on and see how.
Plus: "Meet Your National Agreement," puzzles and games and great comics that will help everyone realize they are part of your UBT.
Tips for speaking out in the workplace and being heard.
What can your team do to support each other's concerns? What else could your team do to follow up on issues?
To enhance communication and participation, unit-based teams use processes that are designed to encourage teamwork, ike outcome-oriented meetings and frequent huddles. Teams also regularly analyze data to make sure their improvement efforts are on track. Advanced UBTs employ more sophisticated approaches that include adopting or spreading successful practices and getting input from Kaiser Permanente members and patients.