Measurement

By working in partnership and leveraging the power of Kaiser Permanente's electronic health records, this eye care team at Redwood City Medical Center helps patients get the cancer screenings they need.

Team members at the busy Santa Clara Women’s Clinic in Northern California significantly reduced the rate of lab specimen errors that had plagued their department—and the team culture today is a far cry from the days when employees would cover up their mistakes for fear of punishment. Their success earned them an invitation to present their project at the prestigious Institute for Healthcare Improvement’s National Forum on Quality Improvement. Watch their story on sustaining change.