Unit-based teams’ union co-leads can help their teams transform the care experience for KP members, patients—and caregivers. These tips can build the skills to do just that.
Format:
Word document
Size:
8.5" x 11"
Intended audience:
Support staff including consultants, advisors, co-leads, and sponsors
Best used:
Developmental support is a key element in the successful implementation of transitioning UBTs. Support teams must be aware of the three behavioral "levers" they can pull to effectively help a team: expressing (what you say), modeling (what you do), and reinforcing (how you back it up). Use this form when beginning to work with a support consultant or advisor.
Developmental support is a key element in helping teams move along the Path to Performance. This worksheet helps consultants, advisors, sponsors and co-leads map out a support plan.
Format:
PDF (color and black and white)
Size:
8.5” x 11”
Intended audience:
Unit-based teams and UBT sponsors
Best used:
This poster features a checklist UBT co-leads and sponsors may use to help teams develop. Post on bulletin boards, in break rooms and other staff areas.
This poster lists the ways in which sponsors can help unit-based teams.
This poster features a checklist UBT co-leads and sponsors may use to help teams develop.
This poster provides tips on how to cut no-show rates.
This tool is designed to help teams make intelligent use of metrics in their performance improvement work.
Format:
Word
Size:
Two pages, 8.5" x 11"
Intended audience:
UBT co-leads
Best used:
Use this tool for process improvement work, using the three fundamental questions of the Rapid Improvement Model. Help team members name their improvement goals, decide what measures they will use to determine whether there is improvement and identify changes they can make to lead to an improvement.
This tool helps UBT members identify what they want to achieve from their improvement work, using the three fundamental questions of the Rapid Improvement Model (RIM).
This tool provides UBT co-leads with the key steps that need to be completed to run an efficient meeting.
This tool will help UBT co-leads prepare and run a daily huddle with their team. When using this tool to prepare and guide UBT huddles, the co-leads can relay key information and capture key data regarding ongoing UBT performance improvement work.
This document helps the UBT co-leads create and use the UBT charter, which set s the foundation for the work their team will do.