Talking about mental health can be hard because of the stigma associated with it. Make it easier to speak up and be heard by creating a safe space to ask questions and discuss team challenges.
What can your team do to examine and improve your workflow? How do you think that would affect care and service for our member and patients?
What can your team do to listen to the voice of your customers? Especially if those customers are fellow employees in a different department?
A startling 1 out of 3 adults have prediabetes, and 9 out of 10 don’t know it. Moving more, eating healthy and losing weight can reduce your risk for prediabetes.
One labor and delivery team consistently provides excellent care and service by keeping the lines of communication open.
This labor and delivery team cultivates a #FreeToSpeak culture, which has helped members provide consistently excellent care and service to new moms.
See how key provisions of the 2018 KP-Alliance National Agreement strengthen the Labor Management Partnership and advance the shared interests of Kaiesr Permanante and the Alliance of Health Care Workers.
Fewer injuries, higher patient satisfaction, more influence over decisions: Good things happen when people get involved in their unit-based team. See the People Pulse survey findings.
Do teams get better results when frontline workers are engaged, free to speak and can influence decisions? Yes, say the people who know best — Kaiser Permanente workers and managers themselves.
Recent People Pulse surveys confirm that unit-based teams get positive results for health plan members and patients, the organization and workers themselves.
For instance, the 2017 People Pulse survey of more than 155,000 KP employees showed that when union-represented employees are highly involved in UBT activities, they get 29 percent higher scores on measures of their willingness to speak up — a key driver of patient and workplace safety and satisfaction. They also get 33 percent higher scores on questions regarding workplace health and wellness.
Further analysis, included in the 2016 People Pulse survey, showed that teams with high employee involvement have:
“Our findings show that employees who are highly involved in their unit-based teams feel more able to speak up and more encouraged to take care of their health,” says Nicole VanderHorst, principal research consultant with KP Engagement & Inclusion Analytics. “That makes them more likely to have better performance outcomes.”
Workers’ greater propensity to speak up and look after their health when they’re involved in team activities covers several questions (see chart below). For example, workers who are highly involved in their UBTs are far more likely to say:
Click to enlarge.
All these factors contribute to a better employee experience as well as performance. And UBTs reflect KP’s unique history with the labor movement.
“Henry Kaiser was perhaps the 20th century’s most worker-friendly industrialist. He supported organized labor and knew that people step up when allowed to exert their job experience, as they do with UBTs,” says KP archivist and historian Lincoln Cushing. “He trusted employees to make decisions that benefitted themselves and their organizations.”
If you belong to a unit-based team — and most union-represented employees do — talk with a team co-lead about ways to get more involved.
This simple, visual tool lets teams see the status of issues raised in rounding conversations. Avaliable in two sizes; available in standard size and as a 24"x36" poster for large-format printers