Value Compass

From the Desk of Henrietta: Is Your Good Job at Risk?

Submitted by tyra.l.ferlatte on Tue, 01/31/2012 - 15:45
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hank30_henrietta
Long Teaser

The Value Compass is our not-so-secret weapon for our own long-term survival, says Henrietta, Hank's resident columnist. And it may just be the world's as well.

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Non-LMP
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Tyra Ferlatte
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I can’t get that old Springsteen song “My Hometown” out of my head: “Foreman says these jobs are going, boys, and they ain’t coming back….” That was a hit back in the early ’80s, when auto, rubber and steel factories started closing in the Midwest.

Looking back from the ditch we’re stuck in today, you can see that economic steamroller of devastation flattening industries and states.

Despite a few bubbles here and there, people keep losing their houses and their jobs, and let’s face it—they ain’t coming back anytime soon. Since 2000, the median income for ordinary Americans dropped by $2,197 per year. Most of us who are working feel fortunate to have any job at all. Those of us who have meaningful jobs—like keeping people healthy and caring for them when they are sick—we’re really lucky.

At Kaiser Permanente, we’ve got more than good fortune on our side. Not only do we have good jobs, with industry-leading wages and benefits, but we’ve got a strategy to make them great: We take value creation to heart.

That’s the point of the Value Compass—creating value.

As we work in our unit-based teams to improve service, quality and affordability and create the best place to work, we create more value for our members and patients, which will protect and improve our good jobs.

The Value Compass is not an initiative, a symbol or a checklist. It’s a shared vision.

It reminds us the sum of team collaboration produces value greater than our individual efforts alone. It reminds us how important our contributions are—and why we work so hard at improvement. It acknowledges that work has meaning not just for the “leaders” but for everyone.

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10-Minute Tool for Service Recovery

Submitted by Paul Cohen on Fri, 01/06/2012 - 17:12
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Topics
Taxonomy upgrade extras
tips_10-minute tool_A-HEART

Proven tips for making it right when members or patients are unhappy.

Non-LMP
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10-Minute Tool for Service Recovery

Format:
PDF

Size:
8.5" X 11"

Intended audience:
Frontline teams

Best used:
Share these simple techniques based on the A-HEART model with your team members to learn how to restore member or patient relationships if service breaks down.

 

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Poster: Value Compass

Submitted by Kellie Applen on Fri, 01/06/2012 - 15:27
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Format
Topics
Content Section
bb_value_compass

A poster of our Value Compass, which puts the member and patient at the center of everything we do, and is used as a guide for decision making and problem solving.

Non-LMP
Tool landing page copy (reporters)
Poster:Value Compass

Format:
PDF (color and black and white)

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians

Best used:
This poster features our Value Compass, which puts the member and patient at the center of everything we do, and is used as a guide for decision making and problem solving. Post on bulletin boards in break rooms and other staff areas.

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How to Prioritize Team Goals

Submitted by Paul Cohen on Fri, 09/16/2011 - 16:32
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sty_prioritization matrix.doc
Long Teaser

A unit-based team consultant explains a simple tool used to help teams set priorities.

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Non-LMP
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Tyra Ferlatte
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Companion piece to a one-page ppt form
GET ART FROM GUMPERT FRESNO SHOOT
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What's your top priority?

UBT consultants, UBT co-leads and members can use this simple matrix to set performance improvement goals for the year. 

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How to prioritize team goals
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Tool helps teams rank projects for most impact
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Successful unit-based teams take on multiple goals on the Value Compass, get results and move on. But focusing on the right goals—and not getting lost in the process—can be a challenge. Fresno Medical Center, which reports the highest percentage of high-performing UBTs in all of Kaiser Permanente, has developed tools to help teams set priorities. The prioritization matrix, a tool used in performance improvement, is part of a four-step process.

•   Step 1: Identify improvement opportunities with the team. Develop ideas with the help of the team sponsors or UBT consultants, and pay special attention to your Performance Sharing Program (PSP) goals.

•   Step 2: Use the Project Prioritization Matrix to determine project priority.

•   Step 3: Enter project data into UBT Tracker.

•   Step 4: Share project information with the UBT consultant or union partnership representative, who can connect the team with other resources, including “affinity groups” working on similar goals.

“It’s a very simple process that helps teams focus and know why they’re doing what they’re doing,” says Fresno’s Navneet Maan, a UBT consultant.  

“Teams can work through this process during their regular meetings,” she adds. “The project selection becomes a more transparent process, and the tool helps align their work with regional goals that will make a difference to members and patients.”

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Poster: Creative Ways to Improve Colon Cancer Screening Rates Kellie Applen Wed, 11/24/2010 - 13:05
poster
PDF
Northern California
bulletin board packet
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Quality
Poster: Creative Ways to Improve Colon Cancer Screening Rates
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Format:
PDF

Size:
8.5” x 11”

Intended audience:
Frontline workers, managers and physicians 

Best used:
Inspire your team with this piece that highlights the importance of colon cancer screening for patients.

 

bb_coloncancer_unionandredwood

This poster shows how two Northern California unit-based teams are getting more members screened for colon cancer.

Non-LMP
Tyra Ferlatte
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All in a Day's Work: Value Copernicus!

Submitted by tyra.l.ferlatte on Mon, 10/18/2010 - 17:57
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other_cartoon_hank_fall 2010

The cartoon from the Fall 2010 edition of Hank ensures everyone knows the patient is at the center of everything we do.

Tyra Ferlatte
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All in a Day's Work: Value Copernicus!

Format:
PDF (color or black and white)

Size:
6.5" x 6"

Intended audience:
Anyone with a sense of humor

Best used:
Share with colleagues on bulletin boards, in huddles and in your cubicle this lighthearted look at how the whole KP world revolves around our members and patients. 

 

 

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How Does Your Team Rate?

Submitted by Paul Cohen on Wed, 09/22/2010 - 17:02
Tool Type
Format
Topics
Hank
Taxonomy upgrade extras
tips_servicequestions_survey

Get a sense of how members experience your department by responding to these sample questions as though you were a KP member or patient rating your team's performance.

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stoller creating pdf; still need to do info for tool landing page
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How Does Your Team Rate?

Format:
PDF

Size:
8.5" x 11" 

Intended audience:
Frontline managers

Best used:
Get a sense of how members experience your department by responding to these sample questions as though you were a KP member or patient rating your team's performance.

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tips (checklist, etc.)
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Sand Canyon Goes Green With Blue Wrap Recycling

Submitted by Shawn Masten on Mon, 09/13/2010 - 12:18
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Long Teaser

New blue wrap recycling project at Sand Canyon Surgicenter saves money and the environment and helps the disabled.

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link to related slideshow and psda when available. (Highlighted resources box)
For more information about this team's work contact Nicole.M.Etchegoyen@kp.org
Paul go ahead and publish when finished.
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Blue wrap recycling in the operating room at the Sand Canyon Surgicenter
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Irvine goes geen with blue wrap reycling project
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Project saves money and helps the environment--and assists local disabled adults, too
Story body part 1

Looking for ways to make the Sand Canyon Surgicenter in Irvine more efficient, Albert Olmeda wound up learning a lot about blue wrap—like the fact that it makes up nearly 20 percent of the waste generated by hospital surgical services. 

The lead Central Services technician and SEIU UHW member also learned that this heavily used hospital product, an industrial strength plastic used to maintain the sterility of medical and surgical instruments until opened, is not biodegradable and persists in the environment. 

But recycled blue wrap can be sold as raw material for use in the production of other plastic products. Today, the surgicenter’s unit-based team has gone green with a blue wrap recycling project that is not only saving money and protecting the environment, but also aiding the community. 

“The biggest problem with the blue wrap is when we throw it in the landfill, it’s there forever,” says Olmeda. “That’s a big concern especially considering how much blue wrap we use.” 

How recycling works

About 600 pounds of blue wrap is collected every week from the center’s six operating rooms. It is picked up free of charge and sorted by Goodwill of Orange County, which sells it to a Houston recycling services company. The company reprocesses the plastic into beads that are used in various products, including railroad ties, pallets and artificial siding for decks, docks and houses. 

The surgicenter has been recycling its blue wrap and plastic bottles since September 2009, reducing the facility’s solid waste disposal fee by 10 percent annually. The savings amount to a modest $5,880—but there’s a greater payoff. Proceeds from the sale of blue wrap and other recyclable products enable Goodwill to provide education and training programs for developmentally and physically disabled adults, including a state-of-the-art fitness center. 

Peter Bares, business development manager for Goodwill of Orange County, says the relationship with Kaiser Permanente has gone beyond expectations. “It is kind of the perfect storm because of the nature of what we do and why we do it and the materials that the hospital generates,” he says. 

Getting buy-in

As the frontline staff person responsible for the surgery center’s blue wrap disposal, Olmeda—and his fellow UBT members—championed the recycling cause, educating the staff at weekly in-services and UBT huddles.  The team got the rest of the department on board by integrating the blue wrap recycling process without creating additional tasks. 

“We figured if we changed workflows, staff wouldn’t want to do it.” says UBT co-lead Nicole Etchegoyen, a surgery scheduler and SEIU UHW steward. “But if we asked them, ‘How would this work best for you?’ then everyone would get involved, and they did.” 

The team members designated a single container for blue wrap in each operating room. They also placed a larger bin for collecting multiple bags of discarded blue wrap near the soiled utility room, where the trash is taken on its way out of the surgery center. 

“It’s not a big deal,” EVS worker and SEIU UHW member George Sollars said, hoisting bags. “We just carry it over here on our way out this door. It’s one of the easiest jobs. And it’s for a really good cause.” 

No trash, just recycling 

The hardest part was making make sure that other trash didn’t make it into the blue wrap recycling containers accidentally. Labeling the containers with signs reading ‘Recycling Blue Wrap Only’ helped, as did regular reminders by UBT members. 

Now, everyone in the operating rooms—from doctors, nurses and surgical techs to nursing assistants and EVS workers—makes sure that the blue wrap containers aren’t contaminated with other trash, Etchegoyen says. 

Olmeda does periodic spot checks. “Everybody who plays a role in the operating room has to look out to make sure no trash is going inside the containers,” he says. “It’s a team-building thing.” 

“If it wasn’t for the UBT, this wouldn’t be happening,” said Ramin Zolfagar, MD, department head and UBT member. “We are helping the environment by ‘going blue,’ so to speak, and the end result is gym equipment for the disabled—which makes it all the more worthwhile.” 

After learning about the project at a recent Orange County UBT fair, other departments are thinking about emulating it. 

Visit the Goodwill of Orange County website to find out more about their work.

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Communicating With CARE

Submitted by kevino on Sat, 07/10/2010 - 08:37
Tool Type
Format
Running Your Team
Taxonomy upgrade extras
tips_communicating with CARE

Four important steps that will help ensure good communication with colleagues and KP members alike—and a helpful mnemonic to remember them with.

Tyra Ferlatte
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Communicating With CARE

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline managers, physicians and workers

Best used:
Discuss these concepts for better communications witih colleagues and patients in huddles and at meetings; show you CARE!

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Value Compass Artwork

Submitted by Kristi on Sun, 06/20/2010 - 19:33
Format
image_value compass

Download PNG, JPG or EPS (vector-based) versions of the Value Compass.

Non-LMP
Tool landing page copy (reporters)

Download image files of the Value Compass, in PNG, JPG or EPS. (PNG and JPG can be downloaded directly; the ZIP file contains the EPS version.)

Format:
PNG, JPG and EPS

Intended audience:
Internal and external stakeholders, employees, managers and physicians

Best used:
To graphically display the mission of the Labor Management Partnership: to provide the best quality and service at an affordable price, all while keeping the member and the patient at the center and making KP the best place to work. 

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