Look at your work areas and workflows in a new way. These categories will help teams root out waste and solve for affordability.
This checklist identifies factors that play an important role in helping teams sustain the changes of their performance improvement projects. Use these questions to spark discussion.
Format:
Word document
Size:
8.5" x 11"
Intended audience:
Frontline teams
Best used:
Use this form as is or adapt it for your department's needs so team members may use it to report when something isn't right—helping to create a speak-up culture.
You may be interested in reading Safe to Speak Up?
This form, used to report instances when care is compromised or there is a deviation in the agreed-upon workflow, was developed by teams in South San Francisco. Its use has helped empower employees to speak up when something isn't right. Featured in the Spring 2013 Hank.
A seven-point tip sheet to help KP employees talk about why Kaiser Permanente is the best place to get health care.
Format:
Word document
Size:
8.5" x 11"
Intended audience:
Support staff including consultants, advisors, co-leads, and sponsors
Best used:
Developmental support is a key element in the successful implementation of transitioning UBTs. Support teams must be aware of the three behavioral "levers" they can pull to effectively help a team: expressing (what you say), modeling (what you do), and reinforcing (how you back it up). Use this form when beginning to work with a support consultant or advisor.
Developmental support is a key element in helping teams move along the Path to Performance. This worksheet helps consultants, advisors, sponsors and co-leads map out a support plan.
This poster features a checklist UBT co-leads and sponsors may use to help teams develop.
Use this scorecard to determine team weakness(es)in six essentials of good attendance and set SMART goal(s) for improvements.
Format:
PDF and Word DOC
Size:
8.5" x 11"
Intended audience:
Sponsors
Best used:
These topic and discussion points for meeting basics can smooth the way for sponsors to build a relationship with their team members; includes a look at meeting basics, metrics, SMART goals, tools, training and performance improvement.
Easy-to-use form to help (new) sponsors discuss with their team members six key topics. Includes a list of questions to ask for each topic.
One page PowerPoint form used to help unit-based teams prioritize their goals.
This planning guide provides detailed steps and assignments to supplement the checklist and timeline.