Successful use of "I" messages helps you explain how you feel in a way that the other person is more likely to hear so they can understand how their actions affect you or others.
This table gives guidelines as to what can be reasonably accomplished in various meeting time frames, so you don't try to do too much.
This chart guides you through ineffective and effective behaviors that anyone, not just facilitators, can use to help any conversation be productive.
Sponsors can use this list of questions to help co-leads focus their thoughts on what they should measure or what metrics are available to help them track performance.
This tip sheet guides you through the important steps in performing service recovery, using the "A-HEART" mnemonic, when a member/patient expresses a problem or concern.
Eight factors to consider when making decisions jointly.
Tips on how to measure data; three types of measures; and three types of data.
Use these tips to create a healthy meeting environment, providing the foundation for an effective meeting with maximum participation.
This chart provides a variety of suggestions to jumpstart a team when they get stuck in "process" mode, are picking unrealistic goals or can't find a solution to a problem.
For sponsors and leaders, this table summarizes factors that are essential for successful UBTs.