Performance Improvement

Format:
PDF

Size:
8.5" x 11" 

Intended audience:
UBT sponsors, consultants and co-leads

Best used:
The tool helps determine which projects to focus energy on first—starting with work that has high impact and is relatively easy to do. Use the four categories to help a team set priorities.

Format:
PDF

Size:
One page

Intended audience:
Unit-based team members and leaders

Best used:
These 14 definitions of key performance improvement terms and concepts can help your team plan and implement a project. 

Related tools:
Get 10 Tips for Performance Improvement in Partnership.

Format:
PDF

Size: 
One page 

Intended audience:
Unit-based team co-leads, sponsors and consultants; performance improvement advisers; union partnership representatives

Best used: 
These tips can help you ensure your team utilizes all available performance improvement tools and techniques in partnership.

Related tools:
See a glossary of performance improvement terms

Format:
PowerPoint

Size:
8.5" x 11"

Intended audience:
Anyone who creates PowerPoint presentations in their work to support unit-based teams and performance improvement

Best used:
This six-page deck provides LMP Communications' suggestions for presentation design, structure and approach. Find templates, tips and ideas for effective presentations.

Format:
PDF and Word document

Size:
8.5" x 11"

Intended audience:
Level 2 and higher unit-based teams

Best used:
These step-by-step instructions and template will help your team use a fishbone diagram to tease out the root causes for problems in a system.

Note: Download the PDF version to print out and use in meetings. Use the Word template if you'd like to fill the tool out on the computer.

You may also be interested in:

• Examples of a completed fishbone diagram

Format:
PDF (color and black and white) and DOC

Size:
Two pages, 8.5" x 11"

Intended audience:
Level 2 unit-based teams and higher

Best used:
Use these waste- and clutter-reducing tips to spark discussion in team meetings.  

Note:
Download the PDF version to print out and use in meetings. Use the Word template if you'd like to fill the tool out on the computer.

Format:
PDF

Size: 
8.5" x 11"

Intended audience:
Frontline managers and workers

Best used:
Post on bulletin boards, in break rooms and in other staff areas to inspire your team to have awesome huddles.

Format:
PDF

Size:
8.5" x 11"

Intended audience: 
UBT members, managers, physicians, sponsors

Best used:
Post in working areas and staff break rooms to show that everyone who is a part of Kaiser Permanente can contribute to these three priorities.

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Union employees, union members, external audiences

Best used:
This poster describes why performance is a union issue. It’s human nature to want to contribute—and that means when people come to work, they naturally want to do a good job. Because workers care about performance, unions do, too. Post at LMP and UBT trainings, UBT meetings, union conferences, and new employee trainings.