All in a Day's Work: Value Copernicus!
The cartoon from the Fall 2010 edition of Hank ensures everyone knows the patient is at the center of everything we do.
The cartoon from the Fall 2010 edition of Hank ensures everyone knows the patient is at the center of everything we do.
New blue wrap recycling project at Sand Canyon Surgicenter saves money and the environment and helps the disabled.
The LMP Brand Guidelines provide guidance on the use of the LMP logo and accompanying visual elements such as typography, layout and color. It's intended to be used by anyone working on printed or web materials for LMP.
A story from the Spring 2010 edition of Hank.
Use this checklist as part of training for new union stewards.
Sponsors and leaders have a responsibility to understand the change process and support their colleagues and employees in a caring and respectful manner as they move through the transition. By nature, change is disruptive, even if the change is self-imposed and considered to be positive.
Four important steps that will help ensure good communication with colleagues and KP members alike—and a helpful mnemonic to remember them with.
The Path to Performance provides a consistent way for teams to understand where they are in the developmental process—and what they need to do to move to the next level. It sets standards in seven dimensions of performance: sponsorship, leadership, training, team process, team member engagement, use of tools, and goals and performance. Teams must meet all the criteria of each dimension at each level before they can move to the next level.
As teams become high performing, they tend to have better attendance, fewer workplace injuries and better service scores and quality outcomes.
A Level 1 team is building a foundation for effectiveness by identifying leaders and sponsors.
A Level 2 team is establishing structures to engage all team members and learning techniques of performance improvement.
A Level 3 team is demonstrating progress on team engagement and is initiating projects to improve performance.
A Level 4 team displays high engagement from all team members and has completed a number of successful improvement projects.
A Level 5 team uses sophisticated performance improvement tools and is achieving multiple targets across all four points of the Value Compass.
A list of seven key principles for effective work groups. Managers and union stewards can refer to it for their joint responsibilities.
Brainstorming is a technique used to generate ideas. Brainstorming involves everyone, permits new and unusual ideas to surface, produces many choices, encourages synergy and discourages negative input.