This tool helps UBT co-leads and sponsors evaluate their teams based on known behaviors of high-functioning unit-based teams.
Format:
Word document
Size:
8.5" x 11"
Intended audience:
UBT co-leads and sponsors
Best used:
Use this tool when you want to create a strong foundation with your key partners, co-sponsors and/or stakeholders to work together to improve organizational performance.
This tool helps you establish a relationship with your key partners, co-sponsors and/or stakeholders.
Single PowerPoint slide showing how PT/OT team in the Northwest improved its work process to spend more time with patients.
When the Anaheim Medical Center Admitting department unit-based team set out to increase its collection of inpatient hospital copayments, it had several hurdles to overcome.
Some staff members had to get comfortable with asking for money from patients. Others had to learn how to calculate copayments. They also needed to notify Admitting of a patient’s pending discharge so copayments could be collected at the point of service.
And since the team goal of collecting copayments didn’t always dovetail nicely with individualized goals, that put some staff members at odds.
“We had created this unhealthy competition,” admitting supervisor/manager and union co-lead David Jarvis says.
They also had the problem of convincing staff members in other departments that collecting copayments from hospitalized patients was not a bad thing.
"They used to think of me as Public Enemy No. 1," says Patti Hinds, a financial counselor and member of SEIU UHW.
To educate and motivate staff members about the importance of collecting copayments, the unit-based team held a kickoff meeting in January 2010.
Staff members who were good at collecting and calculating copayments were deemed “master users” and received training so they could help their peers learn to correctly calculate amounts due. They also got pointers on speaking with patients about the money they owed.
"We wrote scripts, we role-played and, as people did it more, they became more comfortable with asking for money and with knowing when it is appropriate to do so," admitting clerk, SEIU UHW Patricia Hartwig says.
The team also had to teach staff members in other departments about the benefits of copayment collection.
"We showed them the bottom-line connection between revenue collection and their paychecks," Hartwig says.
Better working relationships developed between admitting department staff and the nursing units, prompting nurses to contact admitting staff more consistently before patients are discharged.
"They came to realize we’re not the 'bad guys,' " says financial counselor Marcela Perez, an SEIU-UHW member.
This Southern California Admitting team tackles the touchy subject of copay collection head on and becomes one of the highest collectors in the region.
Use these links to access two UBT Tracker "at a glance" sheets.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
UBT co-leads and consultants
Best used:
This checklist will give you ideas on how to improve communication across shifts—and improve your team's performance in the process. Use to enhance the functionality of teams that work across multiple shifts.
Use this checklist from the Spring 2011 issue of Hank to get ideas on how to make your 24/7 unit-based team run more smoothly.
Use these links to access our five two-sided UBT Tracker Tip Sheets.
UBT Tracker Tip Sheet #5 provides tips on generating reports—from basic team information to Tests of Change charts.
UBT Tracker Tip Sheet #4 provides tips on how to keep your team's project data current, and how to manage your team's membership.
UBT Tracker Tip Sheet #3 provides tips on when and where to enter performance improvement project information v. test of change details, and how to tell whether a change is an improvement.