Ever had a conversation go sideways? This workshop will help you identify and prepare for tough discussions.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Unit-based team members, champions, consultants, union representatives, and management and labor leads working in partnership on a range of collaborative issues. This guide can help you escalate unresolved problems, build trust with colleagues, and improve your personal communications skills.
Best used:
Refer to this resource when you are preparing to give feedback and delve deeper into a difficult situation, or to prepare to respond to feedback or a request to discuss an issue.
When it's time to have a difficult conversation in your work life--or even personal life--use these tips and tools to make it go smoothly. Focus on the five-step STATE skills: share, tell, ask, talk, encourage.
What can your team do to improve communication among its members?
Five tips for managers on creating a work environment where workers feel free to share ideas and concerns.
Use this icebreaker during a meeting to get to know your team members better.
This tool provides co-leads with information as to when feedback is warranted and sample steps for a feedback conversation.
This tool helps you establish a relationship with your key partners, co-sponsors and/or stakeholders.
These tips explain when having a team-based review of an event is appropriate, and five steps to take to be sure that review is successful and helps lead to better outcomes.
Successful use of "I" messages helps you explain how you feel in a way that the other person is more likely to hear so they can understand how their actions affect you or others.
This chart guides you through ineffective and effective behaviors that anyone, not just facilitators, can use to help any conversation be productive.