Proven techniques to boost members' and patients' trust and confidence in you, your team and KP.
See how huddles have helped Kaiser Permanente teams improve communication, morale and best of all—patient care.
Successful unit-based teams, those that continuously improve performance and lead change, use huddles to share information and stay on top of team business. This video highlights two KP teams that regularly huddle to tackle day-to-day issues, advance performance improvement projects and give "snaps" to colleagues who go the extra mile. See how huddles and snapping have helped these teams improve communication, morale and best of all—patient care.
This slide highlights a pharmacy team that slashed complaints by 45 percent.
This Powerpoint slide spotlights a Neonatal Intesive Care Unit that improved families' understanding and perception of their infant's pain management.
This Powerpoint slide spotlights a Neonatal Intensive Care Unit that improved families' understanding and perception of their infant's pain management.
This poster features a surgery team that found a way to make waiting less painful.
One-page slide showing how San Jose team uses centralized dispatch to improve inpatient transport.
This tool provides a list of highly effective team and department leadership behaviors along a continuum.
This check-in card can be given to members headed to the laboratory as a reminder to check in with the receptionist.
This check-in card can be given to members headed to the pharmacy as a reminder to check in with the clerk.