Difficult conversations

Breakthrough Conversations Communications Training

Submitted by Kellie Applen on Wed, 01/17/2018 - 17:06
Long Teaser

Ever had a conversation go sideways? This workshop will help you identify and prepare for tough discussions.

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Non-LMP
Editor (if known, reporters)
Tyra Ferlatte
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Ever had a conversation go sideways? Nervous about bringing up a concern with your manager or partner? This workshop will help you identify and prepare for tough discussions.

Training description

Learn how to manage difficult conversations by engaging in role play and using communication tools to help you share your views and create dialogue that leads to understanding and action.    

Path to Performance

Levels 1—5 

Duration

Usually 90 minutes, but can be customized to suit your team's needs.

Who should attend

This in-person training is for unit-based teams, LMP Councils, units/departments and other groups.

 

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Breakthrough Conversations Laureen Lazarovici Thu, 04/27/2017 - 13:19
tips (checklist, etc.)
PDF
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Tools for a Difficult Conversation
Tool Type
Tip Sheets
Format
PDF
Running Your Team
Communication
Keywords
breakthrough conversations
STATE
Topics
Communication
Role
All Roles

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Unit-based team members, champions, consultants, union representatives, and management and labor leads working in partnership on a range of collaborative issues. This guide can help you escalate unresolved problems, build trust with colleagues, and improve your personal communications skills.

Best used:
Refer to this resource when you are preparing to give feedback and delve deeper into a difficult situation, or to prepare to respond to feedback or a request to discuss an issue.

 

flyer_Breakthrough Conversations_STATE

When it's time to have a difficult conversation in your work life--or even personal life--use these tips and tools to make it go smoothly. Focus on the five-step STATE skills: share, tell, ask, talk, encourage. 

Non-LMP
Done

Making It Safe to Speak Up

Submitted by Kellie Applen on Mon, 05/09/2016 - 12:02
Tool Type
Tip Sheets
Format
PDF
Keywords
10 essential tips
Topics
Communication
Culture
Role
Frontline Managers
Content Section
Postcards to Posters
Taxonomy upgrade extras
lmpartnership.org
tips_free_speak_tips_managers

Five tips for managers on creating a work environment where workers feel free to share ideas and concerns.

Non-LMP
Non-LMP
Tool landing page copy (reporters)
Making It Safe To Speak Up

Format:
PDF (color and black and white)

Size:
8.5" x 11"

Intended audience:
Frontline managers and other team leaders

Best used:
Five tips to help frontline managers create an environment where workers feel safe sharing ideas and concerns. Post in your work space and share with other managers.

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Workplace Safety
Frontline Leadership
Obsolete (webmaster)
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PDF
lmpartnership.org
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Feedback Conversation

Submitted by Vaughn.R.Zeitzwolfe on Thu, 07/14/2011 - 13:09
Tool Type
Checklists
Format
DOC
Keywords
feedback
Topics
Communication
Role
UBT Co-Leads
Content Section
P2P

This tool provides co-leads with information as to when feedback is warranted and sample steps for a feedback conversation.

Non-LMP
Tyra Ferlatte
For Leadership 2-5, Team Process 2-5
Tool landing page copy (reporters)
Feedback Conversation

Format:
Word document 

Size:
8.5" x 11"

Intended audience:
UBT co-leads

Best used:
Use this tool when you decide feedback is warranted and you want to prepare for a feedback conversation.

 

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Developing Agreements With Key Partners

Submitted by Vaughn.R.Zeitzwolfe on Fri, 07/01/2011 - 15:29
Tool Type
Checklists
Format
DOC
Keywords
agreements
agreement
Developing Agreements with Key Partners
relationship
key partner
key
partner
Topics
Culture
Performance Improvement
Role
UBT Co-Leads
UBT Sponsors
Content Section
P2P

This tool helps you establish a relationship with your key partners, co-sponsors and/or stakeholders.

Non-LMP
Tyra Ferlatte
For Team Process 1-5, Sponsorship 1-2, Leadership 1-2
Tool landing page copy (reporters)
Developing Agreements With Key Partners

Format:
Word document

Size: 
8.5" x 11" 

Intended audience:
UBT co-leads and sponsors

Best used:
Use this tool when you want to create a strong foundation with your key partners, co-sponsors and/or stakeholders to work together to improve organizational performance.

 

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Debriefing Tips

Submitted by kevino on Sat, 07/10/2010 - 08:42
Tool Type
Tip Sheets
Format
PDF
Running Your Team
Meetings
Keywords
debriefing
Topics
Communication
tips_debriefing

These tips explain when having a team-based review of an event is appropriate, and five steps to take to be sure that review is successful and helps lead to better outcomes.

Non-LMP
Tool landing page copy (reporters)
Debriefing Tips

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline managers, employees and physicians

Best used:
Check in with your team after a shared event that needs a debrief—and explore takeaways to improve everyone's experience.

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The "I" Message

Submitted by kevino on Sat, 06/05/2010 - 13:40
Tool Type
Tip Sheets
Format
PDF
Topics
Communication
Role
Frontline Workers
Taxonomy upgrade extras
lmpartnership.org
tips_the "i" message

Successful use of "I" messages helps you explain how you feel in a way that the other person is more likely to hear so they can understand how their actions affect you or others.

Non-LMP
Tool landing page copy (reporters)
The "I" Message

Format:
PDF

Size:
8.5" x 11" 

Intended audience:
Frontline workers

Best used:
Successful use of "I" messages helps you explain how you feel in a way that the other person is more likely to hear so they can understand how their actions affect you or others.

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