Performance improvement

Running Your Team

Keywords

sustainability

Topics

Communication

Role

UBT Consultants & UPRs

UBT Co-Leads

tool_sustainingchange-checklist

This checklist identifies factors that play an important role in helping teams sustain the changes of their performance improvement projects. Use these questions to spark discussion.

Non-LMP

Needs period at end of attribution sentence at bottom--other possible changes tk

Tool landing page copy (reporters)

Sustaing Change Checklist

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Unit-based team co-leads and sponsors, UBT consultants

Best used:
Use this list of questions to generate discussion in your team before starting a test of change; these thought-provoking questions are from the British National Health Service’s Institute for Innovation and Improvement.

Released

Tracking (editors)

01/22/2014 - 12:00

Wed, 01/22/2014 - 12:00

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Word Search: Finding Your Team's Balance

Submitted by Beverly White on Fri, 01/17/2014 - 13:43

Tool Type

Format

Keywords

Topics

Hank

Winter 2014

hank38_wordsearch

Use this word search to unlock key words and phrases that describe a busy workplace—and what to do when you feel like you're juggling. From the Winter 2014 Hank.

Tyra Ferlatte

Tool landing page copy (reporters)

Word Search: Finding Your Team's Balance

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline workers, managers and physicians

Best used:
Use this word search to unlock key words and phrases that describe a busy workplace—and what to do when you feel like you're juggling.

Released

Tracking (editors)

01/29/2014 - 12:00

Fri, 01/17/2014 - 12:00

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Adopting an 'Ever Better' Attitude

Region

Keywords

Topic

Request Number

VID-31_AdoptingEverBetter

Long Teaser

The team on the 2-South Med-Surg unit at Sunnyside Hospital shines. Patient satisfaction scores have climbed over time as a result of numerous tests of change. Watch this short video to find out how a once-troubled department turned its culture around to sustain high performance.

Communicator (reporters)

Non-LMP

Video Media (reporters)

Download File URL

VID-31_AdoptingEverBetter/VID-31_AdoptingEverBetter_480b.zip

Running Time

2:59

Status

Released

Tracking (editors)

Flash

01/29/2014 - 12:00

Date of publication

01/14/2014 - 12:00

The 2-South Med-Surg unit-based team at Sunnyside Medical Center in the Northwest has created a culture of high performance—but it wasn’t always that way. Before they could get to a place where team members are comfortable running simultaneous tests of change on multiple service projects, they had to overcome poor morale and staff churn. This is the story of how by changing team culture, the 2-South UBT sustains high performance.

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Creating a Process Map

Submitted by Beverly White on Tue, 01/07/2014 - 10:33

Tool Type

Tip Sheets

Format

Running Your Team

Keywords

workflow

Topics

hank38_processmap

This two-page process map tool will help your UBT identify all the steps in its workflow.

Non-LMP

Tyra Ferlatte

Tool landing page copy (reporters)

Format:
PDF

Size:
Two pages, 8.5" x 11"

Intended audience:
UBT sponsors, consultants and co-leads

Best used:
This walkthrough will help your UBT understand a process map and use it identify all the steps in its workflow.

Released

Tracking (editors)

01/29/2014 - 12:00

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SuperScrubs: Taming the Chaos

Submitted by Beverly White on Mon, 01/06/2014 - 14:56

Tool Type

Comics

Format

Running Your Team

Keywords

setting priorities

comic

Topics

Role

All Roles

Hank

Winter 2014

hank38_comic

This full-page comic from the 2014 Winter Hank takes a humorous look at organizing your to-dos.

Tyra Ferlatte

Tool landing page copy (reporters)

SuperScrubs: Taming the Chaos

Format:
PDF (color or black and white)

Size:
8.5" x 11"

Intended audience:
Anyone with a sense of humor

Best used:
This full-page comic features a team that is overwhelmed by a long to-do list. Enjoy, and be reminded that if you are overwhelmed by a long list of tasks, it can be managed by utilizing improvement tools.

Released

Tracking (editors)

01/29/2014 - 12:00

Mon, 01/06/2014 - 12:00

Classification (webmaster)

Performance Improvement

Obsolete (webmaster)

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PICK Your Priorities

Submitted by tyra.l.ferlatte on Thu, 01/02/2014 - 13:52

Tool Type

Tip Sheets

Format

Running Your Team

Keywords

setting priorities

PICK chart

PICK

Topics

Role

UBT Consultants & UPRs

UBT Co-Leads

UBT Sponsors

Hank

Winter 2014

hank38_pickchart

The PICK chart tool is used to help teams prioritize their performance improvement work.

Non-LMP

Tyra Ferlatte

Tool landing page copy (reporters)

PICK helps teams prioritize performance improvement work.

Format:
PDF

Size:
8.5" x 11"

Intended audience:
UBT sponsors, consultants and co-leads

Best used:
The tool helps determine which projects to focus energy on first—starting with work that has high impact and is relatively easy to do. Use the four categories to help a team set priorities.

Released

Tracking (editors)

01/29/2014 - 12:00

Obsolete (webmaster)

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Performance Improvement Glossary

Submitted by Paul Cohen on Tue, 11/05/2013 - 14:00

Tool Type

Format

Keywords

Topics

tool_PI gloassary.doc

PI, anyone? A little PDSA? Performance improvement tools work. But it helps to speak the language. Here's how.

Non-LMP

Tool landing page copy (reporters)

Performance Improvement Glossary

Format:
PDF

Size:
One page

Intended audience:
Unit-based team members and leaders

Best used:
These 14 definitions of key performance improvement terms and concepts can help your team plan and implement a project.

Related tools:
Get 10 Tips for Performance Improvement in Partnership.

Released

Tracking (editors)

11/06/2013 - 12:00

Tue, 11/05/2013 - 12:00

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10 Tips for Performance Improvement in Partnership

Submitted by Paul Cohen on Tue, 11/05/2013 - 13:59

Tool Type

Tip Sheets

Format

Topics

Quality

Service

tool_10 tips PI in Partnership.doc

KP has powerful tools for performance improvement. Unit-based teams have the ability to launch and sustain change. Here are 10 ways to bring together these unique tools, teams and techniques to better serve KP members and patients.

Non-LMP

Tool landing page copy (reporters)

10 Tips for Performance Improvement in Partnership

Format:
PDF

Size:
One page

Intended audience:
Unit-based team co-leads, sponsors and consultants; performance improvement advisers; union partnership representatives

Best used:
These tips can help you ensure your team utilizes all available performance improvement tools and techniques in partnership.

Related tools:
See a glossary of performance improvement terms

Released

Tracking (editors)

11/06/2013 - 12:00

Tue, 11/05/2013 - 12:00

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UBTs Improving the New Member Experience

Submitted by Laureen Lazarovici on Wed, 09/11/2013 - 14:53

Tool Type

Format

Keywords

Topics

Role

UBT Consultants & UPRs

UBT Co-Leads

UBT Sponsors

ppt_virtual UBT fair_new member experience

These presentations from the Sept. 11, 2013, virtual UBT fair reveal how teams are improving the new member experience.

Laureen Lazarovici

Tool landing page copy (reporters)

UBTs Improving the New Member Experience

Format:
PPT

Size:
50 pages

Intended audience:
UBT co-leads, sponsors, UBT consultants, improvement advisors

Best used:
To show how teams are improving the new member experience and gain some insight.

Released

Tracking (editors)

Wed, 09/11/2013 - 12:00

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PPT: Presentation Guidelines

Submitted by Paul Cohen on Tue, 09/10/2013 - 15:25

Tool Type

Format

Keywords

Topics