Performance improvement

Format:
PDF

Size:
110 pages

Intended audience:
Managers, union members and stewards

Best used:
This guide provides an overview of two critical LMP issue resolution processes that are used to address workplace issues at the front line.  It includes examples of completed issue resolution tracking forms, which are used at the end of the process. Also, it explains the philosophy behind the process to create a lasting foundation for change. Read it cover to cover, or use it as a reference document.

Format:
PDF

Size:
8.5" x 11"

Intended audience:
UBT co-leads and team members

Best used:
As a starting point to acknowledge resistance to change and to brainstorm ideas on how to make the changes we choose more effective.

Format:
PDF

Size: 
8.5" x 11" 

Intended audience: 
Frontline workers and managers

Best used:
This list of safety practices compiled by an Imaging Services team in Northern California can form the basis for team discussions of ways to reduce workplace injuries and increase awareness of safety.

Format:
PPT

Size:
39 slides 

Intended audience:
UBT co-leads, sponsors, UBT consultants, improvement advisors

Best used:
This PPT features presentations from three teams on creating a UBT culture: Rancho Cordova eye surgery team, Sunnyside (Northwest) emergency department and Northwest regional laboratory. Use to learn how three teams used UBT and performance improvement tools to create a team culture and get results.

Format:
PDF and Word document

Size:
8.5" x 11"

Intended audience:
Level 2 and higher unit-based teams

Best used:
These step-by-step instructions and template will help your team use a fishbone diagram to tease out the root causes for problems in a system.

Note: Download the PDF version to print out and use in meetings. Use the Word template if you'd like to fill the tool out on the computer.

You may also be interested in:

• Examples of a completed fishbone diagram

Format:
PDF (color and black and white) and DOC

Size:
Two pages, 8.5" x 11"

Intended audience:
Level 2 unit-based teams and higher

Best used:
Use these waste- and clutter-reducing tips to spark discussion in team meetings.  

Note:
Download the PDF version to print out and use in meetings. Use the Word template if you'd like to fill the tool out on the computer.

Format:
PDF

Size:
8.5" x 11"

Intended audience: 
UBT members, managers, physicians, sponsors

Best used:
Post in working areas and staff break rooms to show that everyone who is a part of Kaiser Permanente can contribute to these three priorities.

Format:
PDF

Size:
8.5” x 11”

Intended audience:
Frontline employees, managers and physicians

Best used:
This poster highlights a Mid-Atlantic States team that reduced patient transport times. Post on bulletin boards, in break rooms and other staff areas.

Format:
PPT

Size:
1 Slide

Intended audience:
LMP employees, UBT consultants, improvement advisers

Best used:
This PowerPoint slide features a Northern California team that improved patient safety. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.