Service

Format:
PPT

Size:
1 slide

Intended audience:
LMP staff, UBT consultants, improvement advisers

Best used:
This PowerPoint slide highlights a team that reduced missed antibiotic orders by having two nurses check antibiotic orders. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.

Format:
PPT

Size:
1 Slide

Intended audience:
LMP staff, UBT consultants, improvement advisers

Best used:
This slide spotlights a team that cut wait times in half by nipping the need for repeat studies. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.

Format:
PDF (color and black and white)

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians

Best used:
This poster, for use on bulletin boards, in break rooms and other staff areas, spotlights a team that cut wait times in half by nipping the need for repeat studies.

Format:
PPT

Size:
1 Slide

Intended audience:
Frontline employees, managers and physicians

Best used:
This slide spotlights a team that found a way to speed up the entry of medical records into HealthConnect. Use in presentations to show some of the methods used and measurable results being achieved by unit-based teams across Kaiser Permanente.

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline teams

Best used:
Review these simple techniques based on the AIDET model in team meetings and training to learn how to provide quality service from the start.

Format:
PDF

Size:
8.5" X 11"

Intended audience:
Frontline teams

Best used:
Share these simple techniques based on the A-HEART model with your team members to learn how to restore member or patient relationships if service breaks down.

Format:
PDF (color and black and white)

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians

Best used:
This team's experience can inspire your team to greater performance with medical records entry. 

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline teams

Best used:
Share these tips in team meetings and training to learn ways to boost patients' and members' trust and confidence in our caregivers, teams and organization.

Format:
PDF (color and black and white)

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians

Best used:
This poster features our Value Compass, which puts the member and patient at the center of everything we do, and is used as a guide for decision making and problem solving. Post on bulletin boards in break rooms and other staff areas.

Format:
Excel spreadsheet (can be filled in online)

Size:
8.5" x 11"

Intended audience:
UBT members, co-leads, managers, sponsors

Best used:
Use this spreadsheet to find your team's attendance weeknesses and then set and test improvement goal(s).