Tips to help teams identify the sources of stress and address them.
Need a tool to help your team improve performance? Here's how to find the right one.
This handy video will help you find and use the UBT Basics section of the LMP website.
This short animated video explains how to find and use our powerful how-to guides
This short animated video explains how to find and use our powerful how-to guides
Need some inspiration for your team’s next project? This short video shows you how to find some great resources.
Does your team want to improve service? Or clinical quality? If you don't know where to start, check out the teams-tested practices on the LMP website. This short video shows you how.
This short animated video explains how to access all of the tools found on the LMP website, such as posters, tip sheets and checklists.
Need to find a checklist, template or puzzle? Don't know where to start? Check out this short video to find the tools you need on the LMP website with just a few clicks.
Watch this short video and be inspired to start a waste walk — and help make KP more affordable — today.
See how taking simple steps to reduce waste in your department can make you a superhero at Kaiser Permanente.
This cheat sheet provides a quick overview of the performance improvement tools referenced in UBT Tracker, as well as where you can find the tool online.
The KP Value Compass commits us to delivering the best quality and service at the most affordable price, in the best place to work. And here’s the thing about service—everybody knows how to tell bad from good and good from great.
It’s not easy, in the crunch of a busy workday, to give every member and patient great service every time they call or visit. But these three simple tools can help. Each can be learned quickly and can be discussed, used and perfected by your team: