PDF

Format:
PDF

Size:
15 pages, 8.5" x 11" 

Intended Audience:
UBT sponsors and leaders

Best used:
The purpose of this guide is threefold: to clarify how the role of leaders is changing, to provide tools that support leaders in this transition and to provide information about what UBT co-leads and team members are learning. This is section 1 of the guide.

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline workers and UBTs

Best used:
Make your displays shine and grab the attention of your colleagues with these tips for effective design. Create a beautiful bulletin board for your department

Format:
PDF

Size:
8.5" x 11"

Intended audience:
UBT co-leads

Best used:
UBT leaders can gain insight into the importance of feedback—what is is, how to get it and how to use it to improve performance.

Format:
PDF

Size:
8.5" x 11" 

Intended audience:
Frontline workers

Best used:
Successful use of "I" messages helps you explain how you feel in a way that the other person is more likely to hear so they can understand how their actions affect you or others.

Format:
PDF

Size:
8.5"x11"

Intended audience:
Frontline managers and frontline workers

Best used:
This table gives guidelines as to what can be reasonably accomplished in various meeting time frames, so you don't try to do too much.

Format:
PDF

Size:
8.5" x 11"

Intended audience:
UBT sponsors, co-leads and consultants

Best used:
Embrace your role in transforming KP and your UBT to higher performance. 

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline managers, employees and physicians

Best used:
Gain insight into best practices to facilitate effective, meaningful conversations.

Format:
PDF

Size:
8.5" x 11"

Intended audience:
UBT co-leads and sponsors

Best used: 
Sponsors can help co-leads learn about measurements and metrics to gain and use data.

Format:
PDF

Size:
8.5" x 11"

Intended Audience:
Frontline managers, UBT sponsors and UBT co-leads

Best Used:
This tip sheet guides you through the important steps in performing service recovery, using the "A-HEART" mnemonic, when a member/patient expresses a problem or concern.