Performance improvement

Evolving Leader Roles

Submitted by Kristi on Mon, 05/31/2010 - 21:44
Tool Type
Checklists
Format
PDF
Running Your Team
Performance improvement
Keywords
manager
responsibilities
Topics
Culture
Performance Improvement
Role
Frontline Managers
UBT Sponsors
Taxonomy upgrade extras
lmpartnership.org
Evolving Leader Roles

Although a lot is changing, many things are staying the same. You retain your individual responsibilities, while working in a more collaborative way to solve problems.

Non-LMP
Tool landing page copy (reporters)
Evolving Leader Roles

Format:
PDF

Size:
8.5" x 11"

Intended audience:
UBT sponsors, co-leads and consultants

Best used:
Embrace your role in transforming KP and your UBT to higher performance. 

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Unit-based Teams
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PDF
lmpartnership.org
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Tip Sheet: A-HEART Service Recovery

Submitted by Kristi on Mon, 05/31/2010 - 21:33
Tool Type
Tip Sheets
Format
PDF
Running Your Team
Performance improvement
Keywords
performance
mnemonic
patient
member
Topics
Service
Role
Frontline Managers
Frontline Workers
UBT Co-Leads
UBT Sponsors
Taxonomy upgrade extras
lmpartnership.org
ED-2078

This tip sheet guides you through the important steps in performing service recovery, using the "A-HEART" mnemonic, when a member/patient expresses a problem or concern.

Non-LMP
Laureen Lazarovici
Tool landing page copy (reporters)
Tip Sheet: A-HEART Service Recovery

Format:
PDF

Size:
8.5" x 11"

Intended Audience:
Frontline managers, UBT sponsors and UBT co-leads

Best Used:
This tip sheet guides you through the important steps in performing service recovery, using the "A-HEART" mnemonic, when a member/patient expresses a problem or concern.

Released
Tracking (editors)
Obsolete (webmaster)
tips (checklist, etc.)
PDF
lmpartnership.org
not migrated

UBT Success Factors

Submitted by Kristi on Mon, 05/31/2010 - 20:14
Tool Type
Tip Sheets
Format
PDF
Running Your Team
Performance improvement
Keywords
performance
success
factors
critical skills
Topics
Culture
Performance Improvement
Role
Frontline Managers
UBT Co-Leads
UBT Sponsors
Taxonomy upgrade extras
lmpartnership.org
UBT Success Factors

For sponsors and leaders, this table summarizes factors that are essential for successful UBTs.

Non-LMP
Tool landing page copy (reporters)
UBT Success Factors

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline managers; UBT sponsors and co-leads

Best used:
This table offers key tips and summarizes factors that are essential for successful UBTs.

Released
Tracking (editors)
Classification (webmaster)
Unit-based Teams
Obsolete (webmaster)
PDF
lmpartnership.org
not migrated

Creating a Performance Excellence Culture

Submitted by Kristi on Sat, 05/29/2010 - 19:25
Tool Type
Tip Sheets
Format
PDF
Running Your Team
Performance improvement
Keywords
excellence
values
Topics
Culture
Performance Improvement
Role
All Roles
Taxonomy upgrade extras
lmpartnership.org
Creating a Performance Excellence Culture

A tip sheet for creating a high-performing culture, and examples of six characteristic behaviors.

Non-LMP
Tool landing page copy (reporters)
Creating a Performance Excellence Culture

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline workers, managers and physicians; UBT co-leads

Best used:
Inspire your team members to create a culture of excellence every day, everywhere.

Released
Tracking (editors)
Classification (webmaster)
Unit-based Teams
Obsolete (webmaster)
PDF
lmpartnership.org
not migrated

Mindsets of Successful UBTs

Submitted by Kristi on Sat, 05/29/2010 - 19:25
Tool Type
Tip Sheets
Format
PDF
Running Your Team
Performance improvement
Keywords
mindsets
evolve
thinking
Topics
Culture
Performance Improvement
Role
UBT Consultants & UPRs
Taxonomy upgrade extras
lmpartnership.org
tips_mindsets of successful ubts

This table lists six ways that team members' mindsets evolve on successful UBTs.

Non-LMP
Tool landing page copy (reporters)
Mindsets of Successful UBTs

Format:
PDF

Size:
8.5" x 11" 

Intended audience:
UBT sponsors, consultants and co-leads

Best used:
Unit-based teams can help or hinder success because of their mindset. This table lists six ways that team members learn to evolve their thinking on successful UBTs.

Released
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Unit-Based Team Overview
Classification (webmaster)
Unit-based Teams
Obsolete (webmaster)
PDF
lmpartnership.org
not migrated

Management vs. Leadership

Submitted by Kristi on Sat, 05/29/2010 - 19:17
Tool Type
Tip Sheets
Format
PDF
Running Your Team
Performance improvement
Topics
Performance Improvement
Role
Frontline Managers
Taxonomy upgrade extras
lmpartnership.org
Management vs. Leadership

This chart defines division of labor between management and leadership, from the beginning through the outcome of projects and changes.

Non-LMP
Tool landing page copy (reporters)
Management vs. Leadership

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Managers and leaders

Best used:
This chart defines division of labor between management and leadership, from the beginning through the outcome of projects and changes.

Released
Tracking (editors)
Classification (webmaster)
Unit-based Teams
Obsolete (webmaster)
PDF
lmpartnership.org
not migrated
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