Learning Portal

Course description

Team Leadership for Co-leads is designed to bring labor, management and physician co-leads together to facilitate conversations about the performance of their unit-based teams. The co-leads receive information about high-performing unit-based teams at Kaiser Permanente and then review a 360 feedback tool to use with their teams after the course. Participants will learn a basic coaching model and practice role playing UBT coaching scenarios. Participants also will learn the fundamentals of how people adapt to change, review a change management model for leaders, and make agreements on how to manage change in their role with their unit-based teams. In addition, participants will learn the fundamentals of Emotional Intelligence and how to use “EQ” when leading change.

Path to Performance

Level 3, 4, 5

Duration

8 hours

Who should attend

This course is intended for participants who are experienced co-leads of unit-based teams. Job categories who should attend union, management and physician co-leads.

Course requirements

• Labor Management Partnership Orientation (LMPO)
• Co-Lead Workshop
• Labor and management co-leads attend the training together

Course description

This course recognizes emotional intelligence as a key skill to help lead teams through change and improvement. It teaches leaders specific competencies for managing their own emotions and the emotions of others, dealing with difficult conversations and facilitating difficult team issues that come with change.  

Path to Performance

Level 3, 4, 5

Duration

2 hours

Who should attend

This course is intended for unit-based team co-leads and members

Course requirements

Labor Management Partnership Orientation (LMPO)

Course description

Participants will learn core facilitation practices and will practice these skills and receive feedback from instructors. The participants will determine how facilitation skills are used when leading a UBT.

Path to Performance

Level 3, 4, 5 

Duration

2 days

Who should attend

This course is intended for anyone facilitating unit-based teams. Job categories who should attend include physician, management, labor, unit-based team consultants and union partnership representatives.

Course requirements

None

Course description

It is critical for steward sponsors and management sponsors to invest in the development of the unit-based team, which will have a long-term impact on the organization, and to learn about tools and resources available to them in their sponsor role. This course is designed to help union, physician and management sponsors discover the benefits of effective sponsorship and how it can help them develop successful, sustainable unit-based teams.

Union and management sponsors will gain an awareness of how their role is critical to the transformation of how the work at Kaiser Permanente is done.
 

Path to Performance

Level 2

Duration

3 hours

Who should attend

This course is intended for participants who are sponsors of unit-based teams. Job categories who should attend labor, management and physician.

Course requirements

Labor Management Partnership Orientation (LMPO)

Course description

The Co-lead workshop exposes co-leads to the skills and knowledge needed to make unit-based teams work together effectively. The skills the co-lead learns are discussed and agreements are made regarding implementation as he/she returns to the unit-based team.

Path to Performance

Levels 2, 3

Duration

Two 4-hour modules (8 hours total)

Who should attend

This course is the first of two workshops intended specifically for all labor, management or physician unit-based team co-leads. The workshop builds on previous LMP orientation training co-leads may have attended. Following this course, co-leads are encouraged to attend the advanced course titled: Team Leadership for Co-leads: Leading Your Team to the Next Level. 

Course requirements

• Labor Management Partnership Orientation
• Labor and management co-leads attend the training together

Requires basic knowledge of:

• Consensus Decision Making (CDM)
• Interest-Based Problem Solving (IBPS)

Course description

Issue resolution/corrective action is one of the foundation blocks for success of the partnership. The course explores how issues are discovered and together labor and management determine root cause, working with the employee. Also covered is how creative problem solving is used in the workplace to resolve team issues to individual performance in a non-punitive manner.

Path to Performance

Level 1

Duration

8 hours

Who should attend

Job categories include stewards, union representatives, managers and human resources consultants

Course requirements

Belong to a union in the Alliance of Health Care Unions or the Coalition of Kaiser Permanente Unions, or work with an Alliance- or Coalition-represented employee

Course description

During this lesson, you will learn how the Rapid Improvement Model Plus (RIM+) provides you and your team an easy, structured way to quickly identify and test ways to improve your department’s performance.

Path to Performance

Levels 1, 2

Duration

• 4-hour full course; modularized delivery can be scheduled to adapt to teams’ availability (classroom)
• 40 minutes (online)

Who should attend

Labor and management members of a unit-based team.

Course requirements

• Labor Management Partnership Orientation (LMPO)

Course description

Interest-Based Problem Solving offers labor management partners a method to solve problems using a non-adversarial process. This training program provides guidance in the four-step interest-based problem-solving process, along with a simulation exercise that gives participants an opportunity to practice the process.

Path to Performance

Levels 1, 2 

Duration

• 4 hours (classroom)
• 30 minutes (online)

Who should attend

People engaged in problem solving at the unit-based team level up to regional Labor Management Partnership committees should attend this training, along with any union and management staff members working on issue resolution and corrective action. Job categories who can take this class are labor, management and physician members of a unit-based team, Labor Management Partnership and unit-based team consultants, improvement advisers and Union Partnership Representatives.

Course description

The curriculum is planned around bringing a new manager up to speed on the working environment as it relates to partnership and unit-based teams, and how to take their traditional role and seamlessly integrate it in this new environment. The materials in the class are intended to be a takeaway the participants can use later as a valuable reference tool.

Path to Performance

Level 1

Duration

• 4 modules (classroom)
• 60 minutes, approximately (online)

Who should attend

This course is intended for new managers to a partnership environment.

Course requirements

• Labor Management Partnership Orientation (LMPO)
• Completion of course pre-work prior to class