Best used:
This table lays out different areas that teams often target for tests of change when looking to improve performance. Use to achieve performance excellence.

Released

Tracking (editors)

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lmpartnership.org

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From the Desk of Henrietta: "What About Me?"

Submitted by Andrea Buffa on Mon, 09/19/2016 - 16:10

Keywords

Topics

Hank

Request Number

hank36_henrietta

Long Teaser

Henrietta, the regular columnist in LMP's quarterly magazine Hank, explains why unit-based teams are well positioned to handle the changes coming our way because of health care reform. From the Summer 2013 issue.

Communicator (reporters)

Tyra Ferlatte

Editor (if known, reporters)

Non-LMP

Photos & Artwork (reporters)

Only use image in listings (editors)

not listing only

Highlighted stories and tools (reporters)

Stories in the Spring 2013 Issue

Status

Released

Tracking (editors)

Flash

08/28/2013 - 12:00

07/01/2013 - 12:00

Story content (editors)

Headline (for informational purposes only)

From the Desk of Henrietta: ‘What about me?’

Byline

Henrietta

Story body part 1

When discussing change, it’s a rare person who doesn’t have that question lurking at some level of consciousness. Since health care reform will bring change to just about every corner of Kaiser Permanente, it’s safe to assume a lot of people are wondering how their jobs will be affected.

The short answer is, no one exactly knows yet.

The better answer is, no one exactly knows and it doesn’t really matter.

Because the 130,000 frontline workers, managers and physicians who are engaged in the Labor Management Partnership already are on a path of continuous improvement, which means taking change in stride is becoming second nature to this crowd.

Doing better tomorrow what we did well today is the name of the game for unit-based teams. Team innovation, as this issue’s cover story notes, may result in a clinic making sure new members understand what they can do to ensure speedier service. It may result in new members getting the kind of attention on their first visit that impresses them and makes them want to stay with KP.

So the best answer to “what about me?” is: It doesn’t matter if a change arrives because a lab decided it wants to get results out faster or if change is a result of health care reform. Change is change. It isn’t out there waiting to roll over us, it’s already here. It arrived when UBTs began using the Value Compass as a guide to providing our members with the best service and quality of care at the best price, while creating the best place to work.

More members on their way because of health care reform? We’re already getting ready—it’s the same work we’re doing to serve our current members well.

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10 Essential Tips for Managing Change

Submitted by Julie on Tue, 08/06/2013 - 12:20

Tool Type

Tip Sheets

Format

PDF

Running Your Team

Communication

Performance improvement

Topics

Culture

tool_10 tips_managing_change

Explaining changes ahead of time, enlisting support from your team and celebrating success are just a few ideas of how to manage changes, big and small.

Non-LMP

Tool landing page copy (reporters)

10 Essential Tips for Managing Change

Format:
PDF

Size:
8.5" x 11"

Intended audience:
UBT co-leads and team members

Best used:
As a starting point to acknowledge resistance to change and to brainstorm ideas on how to make the changes we choose more effective.

Released

Tracking (editors)

08/07/2013 - 12:00

Tue, 08/06/2013 - 12:00

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UBT Project Prioritization Matrix

Submitted by Paul Cohen on Fri, 09/16/2011 - 17:17

Region

Tool Type

Format

Keywords

performance improvement tool

Topics

Performance Improvement

Role

Frontline Managers

UBT Consultants & UPRs

UBT Co-Leads

UBT Sponsors

ppt_Prioritization Matrix.ppt

One page PowerPoint form used to help unit-based teams prioritize their goals.

Non-LMP

Companion to "How to prioritize team goals" story

Tool landing page copy (reporters)

UBT Project Prioritization Matrix

Format:
PowerPoint slide

Size:
8.5" x 11"

Intended audience:
UBT consultants, UBT co-leads and members

Best used:
This simple matrix helps teams set performance improvement goals for the year. Use as a working document in unit-based team meetings or training sessions.

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How Co-leads Help Their Teams Manage Change Vaughn.R.Zeitzwolfe Mon, 07/18/2011 - 14:36

not migrated

Tool Type

Tip Sheets

Format

DOC

Keywords

stakeholders

Topics

Performance Improvement

Role

Frontline Managers

Content Section

P2P

Format:
PDF (color or black and white)

Size:
8.5" x 11"

Intended audience:
UBT co-leads and sponsors

Best used:
Help your team manage change by understanding verbal and non-verbal cues that let you identify a stakeholder's readiness for change.

This tool is designed to help managers identify and recognize a stakeholder's readiness for change.

Tyra Ferlatte

For Leadership 3-4

Released

Fri, 07/22/2011 - 12:00

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Techniques for Leading Change

Submitted by Vaughn.R.Zeitzwolfe on Thu, 07/07/2011 - 11:35

Tool Type

Format

Keywords

Techniques for Leading Change

Topics

Culture

Performance Improvement

Role

UBT Co-Leads

Content Section

P2P

This tool provides a list of techniques for leading change in your unit-based team.

Non-LMP

Tyra Ferlatte

for Sponsorship 2, Leadership 2-3

Tool landing page copy (reporters)

Techniques for Leading Change

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Unit-based team co-leads and sponsors

Best used:
Use this tool when you want to improve your skills in leading change.

Released

Tracking (editors)

Thu, 07/07/2011 - 12:00

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Stakeholder Impact Questions Vaughn.R.Zeitzwolfe Wed, 07/06/2011 - 16:03

not migrated

Stakeholder Impact Questions

Tool Type

Checklists

Format

DOC

Keywords

questions

Stakeholder Impact Questions

impact

Topics

Performance Improvement

Content Section

P2P

Format:
Word document

Size:
8.5" x 11"

Intended audience:
UBT co-leads and sponsors

Best used:
Use this tool when you are planning on leading your team through a change and when you want to ensure you understand how this change may impact key stakeholders.

This tool contains some initial questions that a UBT's sponsors and the core project management team should use to determine the impact of potential changes.

Tyra Ferlatte

for Sponsorship 4-5, Leadership 4-5

Released

Thu, 07/07/2011 - 12:00

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Overcoming Resistance to Change

Submitted by Kellie Applen on Thu, 06/02/2011 - 10:43

Region

Tool Type

Format

Topics

Role

Content Section

Taxonomy upgrade extras

bulletin board packet

bb_overcoming_resistance_change_physician

This poster features advice from a physician leader about overcoming resistance to change.

Non-LMP

Tool landing page copy (reporters)

Poster: Overcoming to resistance to change

Format:
PDF (color and black and white)

Size:
8.5 x 11

Intended Audience:
Frontline employees, managers and physicians

Best used:
This poster features advice from a physician leader about overcoming resistance to change. Place on bulletin boards in break rooms and other staff areas.

Released

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Thu, 06/02/2011 - 12:00

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Poster: Overcoming Resistance to Change

Submitted by Kellie Applen on Thu, 06/02/2011 - 10:34

Region

Northern California

Tool Type

Posters

Format

PDF

Keywords

leading in partnership

Topics

Role

Content Section

Taxonomy upgrade extras

bulletin board packet

bb_overcoming_resistance_change_labor

This poster features a quote from a UBT labor co-lead about overcoming resistance to change.

Non-LMP

Tool landing page copy (reporters)

Poster: Overcoming Resistance to Change

Format:
PDF (color and black and white)

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians

Best used:
Post this advice from a UBT labor co-lead, about overcoming resistance to change, on bulletin boards, in break rooms and other staff areas.

Released

Tracking (editors)

Thu, 06/02/2011 - 12:00

Obsolete (webmaster)

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