Tip Sheets

10 Essential Tips for Improving Member Experience

Submitted by Kellie Applen on Thu, 08/23/2012 - 09:56
Tool Type
Tip Sheets
Format
PDF
Keywords
10 essential tips
Topics
Service
tips_improve_member_experience

New members' experiences can be challenging—check out these tips for making them the best they can be.

Non-LMP
Tyra Ferlatte
Tool landing page copy (reporters)
10 Essential Tips for Improving the New Member Experience

Format: 
PDF

Size: 
8.5" x 11"

Intended audience: 
Frontline employees, managers and physicians, and UBT consultants.

Best used:
Help guide your team to making new members' experiences great ones; post on bulletin boards and discuss in team meetings as a starting point for team discussions and brainstorming.

 

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10 Essential Tips for Huddles Kellie Applen Mon, 07/23/2012 - 13:29
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10 Essential Tips for Huddles
Tool Type
Tip Sheets
Format
PDF
Running Your Team
Communication
Meetings
Keywords
huddles
10 essential tips
Topics
Culture
Performance Improvement
Content Section
Postcards to Posters
Taxonomy upgrade extras
lmpartnership.org
bulletin board packet

Format: 
PDF

Size: 
8.5" x 11"

Intended audience: 
Frontline employees, managers and physicians, and UBT consultants

Best used:
Post these 10 tips on successful huddles on bulletin boards and discuss in team meetings; use this tipsheet as a starting point for team discussions and brainstorming. 

Related stories/videos:
See how teams have put these tips to use.

 

tips_huddles

Tips for maximizing the effectiveness of your team's huddles.

Non-LMP
Tyra Ferlatte
Released

10 Essential Tips for Keeping Patients Injury-Free

Submitted by Kellie Applen on Tue, 07/03/2012 - 15:46
Tool Type
Tip Sheets
Format
PDF
Keywords
10 essential tips
Topics
Patient Safety
Content Section
Postcards to Posters
Taxonomy upgrade extras
lmpartnership.org
bulletin board packet
tips_patient_safety

This poster, which was part of the July 2012 Bulletin Board Packet, contains tips for reducing patient injuries.

Non-LMP
Tool landing page copy (reporters)
Ten Essential Tips for Keeping Patients Injury Free

Format: 
PDF

Size: 
8.5" x 11"

Intended audience: 
Frontline employees, managers and physicians, and UBT consultants

Best used:
Use these tips from UBTs that have reduced patient injuries as a starting point for team discussions and brainstorming. Post on bulletin boards and discuss in team meetings.

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Quality
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10 Essential Tips for Copay Collection

Submitted by Shawn Masten on Thu, 04/05/2012 - 13:59
Tool Type
Tip Sheets
Format
PDF
Keywords
unit-based teams
affordability
Topics
Affordability
Performance Improvement
tool_tenessentials_co-pay_collection

Find out what unit-based teams are doing to successfully collect copayments, generate revenue for KP and improve affordability.

Non-LMP
Tyra Ferlatte
list of 10 essentials tips for co-pay collection
Tool landing page copy (reporters)
10 Essential Tips for Reducing Wait Times

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Unit-based team co-leads and members

Best used:
Hang this sheet sharing tips to increase copayment collection, generate revenue and increase KP affordability on bulletin boards and use it to start a team meeting discussion.

Related story: How Anaheim Admitting Team Increased Copay Collection

 

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10 Essential Tips for Reducing Wait Times

Submitted by Andrea Buffa on Mon, 04/02/2012 - 16:38
Tool Type
Tip Sheets
Format
PDF
Keywords
UBT
unit-based team
Pharmacy
wait times
top ten list
ten essential tips
10 essential tips
Topics
Metrics
Performance Improvement
Quality
Taxonomy upgrade extras
lmpartnership.org
tips_tenessentials_wait-times

Find out what unit-based teams are doing to successfully reduce wait times and improve patient satisfaction scores.

Non-LMP
Tyra Ferlatte
top ten list.
Tool landing page copy (reporters)
10 Essential Tips for Reducing Wait Times

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Unit-based team co-leads and members

Best used:
Use this tipsheet as a starting point for team discussions and brainstorming ways to cut wait times and increase patient satisfaction. Post on bulletin boards and discuss in team meetings.

 

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Nine Steps to Create a Storytelling Run Chart

Submitted by tyra.l.ferlatte on Tue, 01/31/2012 - 14:46
Tool Type
Tip Sheets
Format
PDF
Running Your Team
Metrics
Keywords
run chart
runchart
create a run chart
Topics
Performance Improvement
Hank
Summer 2012
create_a_run_chart

This tool will walk you through how to create a run chart from your team's test of change data.

Tyra Ferlatte
Tyra Ferlatte
Tool landing page copy (reporters)
Nine Steps to Create a Storytelling Run Chart

Format:
PDF

Size:
8.5" x 11"

Intended audience:
UBT consultants and co-leads

Best used:
Follow these step-by-step instructions to make a run chart from your UBT's data, creating a visual display that shows how your team's tests of change are working.

 

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10-Minute Tool to Ensure Good Service

Submitted by Paul Cohen on Fri, 01/06/2012 - 17:35
Tool Type
Tip Sheets
Format
PDF
Keywords
PowerPoint
best service
performance improvement tool
slide
Topics
Service
Taxonomy upgrade extras
lmpartnership.org
tips_10-minute tool_AIDET.pdf

Simple service-quality techniques using the AIDET model: Acknowledge, Introduce, Duration, Explanation, Thank You.

Non-LMP
Tool landing page copy (reporters)
10-Minute Tool to Ensure Good Service

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline teams

Best used:
Review these simple techniques based on the AIDET model in team meetings and training to learn how to provide quality service from the start.

 

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10-Minute Tool for Service Recovery

Submitted by Paul Cohen on Fri, 01/06/2012 - 17:12
Tool Type
Tip Sheets
Format
PDF
Keywords
PowerPoint
best service
service recovery
slide
Topics
Service
Taxonomy upgrade extras
lmpartnership.org
tips_10-minute tool_A-HEART

Proven tips for making it right when members or patients are unhappy.

Non-LMP
Tool landing page copy (reporters)
10-Minute Tool for Service Recovery

Format:
PDF

Size:
8.5" X 11"

Intended audience:
Frontline teams

Best used:
Share these simple techniques based on the A-HEART model with your team members to learn how to restore member or patient relationships if service breaks down.

 

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10-Minute Tool to Build Trust and Confidence

Submitted by Paul Cohen on Fri, 01/06/2012 - 16:49
Tool Type
Tip Sheets
Format
PDF
Keywords
best service
Topics
Service
Taxonomy upgrade extras
lmpartnership.org
tips_10-minute tool_trust & confidence.pdf

Proven techniques to boost members' and patients' trust and confidence in you, your team and KP.

Non-LMP
Tool landing page copy (reporters)
10-Minute Tool to Build Trust and Confidence

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline teams

Best used:
Share these tips in team meetings and training to learn ways to boost patients' and members' trust and confidence in our caregivers, teams and organization.

 

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Service
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Tips for Finding, Creating and Using Metrics

Submitted by anjetta.thackeray on Fri, 10/28/2011 - 12:00
Tool Type
Tip Sheets
Format
PDF
Running Your Team
Metrics
Keywords
finding metrics
creating metrics
designing metrics
Topics
Performance Improvement
Role
Frontline Managers
Frontline Workers
UBT Co-Leads
UBT Sponsors
tool_teamsownmetrics_Hank29

This tool is designed to help teams make intelligent use of metrics in their performance improvement work.

Non-LMP
Tyra Ferlatte
Tool landing page copy (reporters)
Tips for finding, creating and using metrics

Format:
PDF

Size:
8.5" x 11" 

Intended audience:
UBT sponsors, co-leads and team members

Best used:
These tips will help teams avoid some common metrics-related pitfalls in their performance improvement work. Use to ensure teams are using metrics well.

 

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